Senior UX Researcher - Bokun
Senior UX Researcher - Bokun
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you energized by understanding people Do you enjoy researching complex problems with multiple user audiences Do you love to travel Then combine these passions by working at Bkun. Leading reservation technology and B2B platform within the Tripadvisor family focusing on delivering on connecting experiences to the world
Bkuns Product team seeks a seasoned handson researcher with a wellrounded skill set that covers both user experience and market analysis. Our work ranges from exploratory to evaluative from qualitative to quantitative. We work closely with designers product managers product marketing managers data analysts and engineering to collaborate on devising that best solution for both tour/experience operators and travelers.
The right candidate will be experienced in qualitative methods such indepth interviewing concept testing and usability testing experienced with designing and analyzing surveys passionate about research and travel comfortable in a fast moving organization and excited to collaborate with crossfunctional teams.
What youll do:
Actively participate in crossfunctional team discussions to understand various user needs and to identify and define new marketplace features
Define research strategy and manage multiple projects across a variety of methodologies
Design and conduct qualitative studies (discovery needs analysis usability studies clicktests etc. analyze data and proactively share insights and supporting data
Own the research process from endtoend including the ideation development and of research plans
Create and field surveys analyze responses and report learnings
Use your creativity and breadth of your research toolkit to determine the best method for each study gathering insights from a variety of audiences
Communicate research findings internally in clear and compelling ways
Work crossfunctionally with salesdesign product marketing and product management.
Who you are:
Minimum BA/BS degree in psychology communication statistics or other related field
Advanced degree behavioral or social sciences a plus
4 years of professional applied research experience
Thorough understanding of the strengths and weaknesses of qualitative and quantitative research methodologies
Extensive experience with qualitative research methods in user research
Detail oriented and able to manage multiple projects simultaneously
Ability to present research insights and supporting data in a clear fashion
Experience of presenting to influencing and challenging senior stakeholders
Ability to ask and answer meaningful and impactful questions
Excellent English verbal and written communication skills
Experience with quantitative research methods (e.g. surveying) and statistics a plus
Experience in B2B travel hospitality a plus
- Competitive compensation packages (routinely benchmarked against the latest industry data) including base salary annual bonus and equity.
- Work your way with flexibility to suit your lifestyle. Viator takes a remotefriendly approach to collaboration across a worldwide team with the option to join onsite as often as youd like.
- Flexible schedule. Worklife balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel wellness or whatever suits you.
- Travel perks. We believe that travel is employee development so we provide discounts and more.
- Employee assistance program. Were here for you with resources and programs to help you through lifes challenges.
- Health benefits. We offer great coverage and competitive premiums.
- We aspire to lead. Tap into your talent ambition and knowledge to bring us and you to new heights.
- Were relentlessly curious. We push beyond the usual the known the thats just how its done.
- Were better together. We learn from accept respect support and value one another and are creating something remarkable in the process.
- We serve our customers always. We listen question respond and strive for wow moments.
- We strive for better not perfect. We wont get it right the first time or every time. Well provide a safe environment in which to make mistakes iterate improve and grow.
- Our workplace is for everyone as is our people powered platform. At Tripadvisor we want you to bring your unique identities abilities and experiences so we can collectively revolutionize travel and together find the good out there.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability please reach out to your individual recruiter or send an email to and let us know the nature of your request. Please include the job requisition number in your message.
#Viator
#LIRemote
#LIJP
#LIHybrid
Required Experience:
Senior IC
Employment Type
Full Time
