Front Desk Agent 2nd Shift
Front Desk Agent 2nd Shift
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Job Description
The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent you will approach all encounters with guests and associates in a friendly serviceoriented manner. Stationed behind the front desk the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate providing information recommendations and directions to ensure a satisfactory response.
Weekdays weekends and holidays are required. 2nd shift
The responsibilities of the Front Desk Agent include but are not limited to:
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
- Keep record of room availability and rate.
- Compute bill collect payment and make change for guests.
- Make confirm and cancel reservations via all communication avenues.
- Post charges such as room food liquor or telephone to guest bill if interface is inoperable.
- Make reservation transportation or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
- Ability to accurately use various office software.
- Have a full working knowledge and expertise of each shift including night audit.
- Will be dually trained as front desk as well as hotel operator.
Relevant education and work experience will contribute to your appeal as a candidate. However demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions.
EOE All qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
