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Job Summary
The Practice Assistant II performs administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks and administrative duties related to patient visits including scheduling checkin and checkout duties.
- A high school diploma or equivalent is required.
- Office experience of 23 years is required.
- Proficiency with all Office Suite Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use the phone system and manage more nonroutine phone calls and solve routine issues as appropriate.
- Ability to communicate effectively verbally and in writing as appropriate for the needs of the audience and to convey information effectively.
- Ability to understand written sentences and paragraphs in workrelated documents to correspond and communicate with others clearly and effectively (including composing/editing email memos and letters) and to take complete and accurate messages.
- Ability to manage ones own time and the time of others.
- Must be wellorganized and have good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
Additional Job Details (if applicable)
The Practice Assistant II reports directly to the Clinical Administrative Manager and works in conjunction with the MDs physicists nurses practitioners radiation therapists and other designated program personnel.
Responsibilities:
- Schedules patient consults simulations new starts and followup appointments for Radiation Oncology. Informs patients and staff of appointments and changes related to therapy and appointment changes by patients. Critical point person for communication with physics therapists RNs and other care providers for effective and timely scheduling.
- Coordinate treatment scheduling with the ARIA Task Force (ATF) Scheduling team to ensure Sim Request Forms and Intents are completed when needed.
- Assists and monitors insurance/financial clearance for all patients.
- Manages systems to receive and distribute timely patient referrals to and from the Radiation Oncology program.
- Participates in the development of Radiation Oncology documentation/QA activities.
- Obtains and prepares records/films in preparation for appointments and tracks the location of materials. Coordinates and facilitates patient rounds with the team.
- Coordinates information flow among Radiation Oncology and multidisciplinary teams (physics nursing MD Medical Oncology etc.
- Builds and maintains effective working relationships with administrative staff nurses and MDs from other departments as well as with physicians therapists nursing MDs and administrative staff from the Radiation Oncology department.
- Provides coverage for other programs as directed bythe Clinical Admin Manager and when necessary.
Hybrid
75 Francis Street
40
Regular
Day (United States of America)
The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at.
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At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.