Junior Incident Manager mfd

Ratepay is a dynamic and innovative fintech company dedicated to revolutionizing payment solutions in the online retail sector. We empower ecommerce businesses with flexible and secure payment options allowing them to optimize their revenue streams. We are a BaFinregulated FinTech company committed to implementing the stringent requirements placed on us. As part of our compliance and operational excellence we are seeking an Incident Manager to join our team. This role is crucial in ensuring smooth incident management adherence to SLAs and effective change management processes.

Role Overview:

The Incident Manager will be responsible for managing and resolving incidents enhancing incident handling processes and overseeing change management within the company. This role is pivotal in maintaining operational stability and compliance with regulatory standards.

Key Projects/Challenges:

The Incident Manager will be responsible for enhancing our processes for handling incidents SLAs and audits. Additionally they will manage change management processes for companywide changes and ensure compliance with BaFin and the new EU compliance standard DORA..

Key Responsibilities:

Incident Response Management:

• Interpret messages from our monitoring and assess the impact of change processes on our operations
• Oversee the incident response process from initiation to resolution.
• Quickly assess the severity and impact of incidents and prioritize response efforts accordingly.
• Collaborate with crossfunctional teams to assemble and manage incident response teams as needed.
• Ensuretimelycommunication and reporting of incidents to relevant stakeholders.

Documentation and Reporting:

• Maintain detailed records of all incidents response activities and resolutions.
• Generate incident reports and analyze incident data toidentifytrends and opportunities for improvement.

Change Management:

• Communicate prepare and publish company changes to be announced.

Project Management:

• Analyze and advise on recurring incidents to develop longterm solutions.

Stability & Innovation:Become part of a dynamic fintech company that is transforming the financial industry through innovation and technology.

• Work with a diverse and talented team committed to pushing boundaries and setting new standards.
• We are part of the NEXI Group one of the biggest financial groups in Europe

Culture & Social:Work with a diverse and talented team (we have 40 nationalities! committed to pushing boundaries and setting new standards.

• Collaborate at our brandnew office in the heart of Berlin: enjoy BBQs on our rooftop terrace and connect with colleagues over freshly brewed coffee from our barista coffee machine.
• Experience regular company and team events: monthly free lunch summer party allhands meetings guest speakers conferences & events.
• Community Connect get involved in one of our social projects as part of our sustainability initiative

Growth:Unlock endless opportunities for professional development and advancement as you drive fintech excellence.

• Buddy Program for language learning: improve your English or German through tandem sessions with your colleagues.
• Access to learning platforms and if included in your P&D goals you can attendadditionaltraining sessions.
• Personal Development Plans your career progression is taken seriously with us

Flexibility:We offer flexible working hours and hybrid working options to balance work and family life.

• We offer flexible working hours and hybrid working options to balance work and family life.
• Recharge your batteries by enjoying28 daysof vacation every year
• Become a digital nomad: Work withRatepayfrom any EU country for up to 1 month per year.
• RatepawCommunity: Our office has a floor which isdogfriendly. So bring yourpawsomepet to work when needed

Rewards:Enjoy a competitive salary and benefits package that reflects yourexpertiseand contributions.

• Generous private pension schemeRatepaymatch 100 of your contribution up to 50 Euros per month.
• Flexible benefits You have a monthly budget of 30 euros to choose between several benefits for example public transport subscription grocerystoresvoucher sports clubs and many others.

Extra Benefits:We provide home office equipment including screens and keyboards to ensure you have the right setup when working from home.

• Access to a corporate benefits platform where employees can get great discounts and offers for a range of online shops and activities.
• Take part with your colleagues in company sponsored sport events or attend one of ouremployeeorganized fitness sessions.

We dare to design the future of payments. Ratepay is energy and diversity and: custommade stateoftheart payment solutions. Established in 2009 we were a fintech before the word fintech even existed. Today we are the number one whitelabel Buy Now Pay Later payments provider in Europe handling over 2.5M transactions per month and were constantly growing.

We are where we are because we work together as one team. Because we got the freedom to execute ideas. And above everything: because we never stop improving. Here it is all about shared goals not about the big ego. We are dedicated pros (more than 250 of them) not cons. We embrace being courageous committed and decisive warmhearted and having a will to win.

We have our origin in the heart of the payment scene and cover the whole value chain from integration support to the dunning process with a core of AIbased risk management. With us you can integrate direct debit instalments and prepayment. In other words: the favourite payment methods in Germany Austria and Switzerland (the Dutch like it too). Located in the middle of Europes fintech metropolis (Berlin) we are proud to work with major partners such as Eurowings Ebay and About You and hundreds more.