Customer Quality Engineer
Customer Quality Engineer
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Job Description
Gaming:
Welcome to the world of landbased gaming. At Light & Wonder its all about the games and our Gaming team builds cuttingedge technology products and content for the most iconic casinos and operators across the globe.
Position Summary
The Customer Quality Engineer is responsible for enhancing the customer experience by improving performance of multiple functions within the supply chain. This position is a liaison with stakeholders from multiple business units in order to triangulate the issues observed during the installation of products at customer locations by conducting investigations & improvements
Essential Job Functions:
- Responsible for reviewing all field issues during installation and drive improvements across supply chain functions
- Timely resolution of Install quality issues reported
- Interface between field technicians and LnW quality teams on timely quality issues resolution
- Ensure that corrective and preventive actions are taken timely to address any quality issues identified with all the key stakeholders
- Capable to review root cause & corrective actions identified for the effectiveness of issue resolution
- Ensure timely & effective closure of Corrective Actions
- Management of install quality issues Review & Improvement Plans
Qualifications
Qualifications:
Training and/or Experience
- 45 years of experience in similar Quality Engineering roles
- Expertise in Excel.
- Experience with Oracle.
- Microsoft Office: Visio Word PowerPoint Outlook.
Knowledge Skills and Abilities:
- Knowledge of math and logical thinking.
- Good communication presentation writing and problemsolving skills.
- Strong analytical skills on quantitative and qualitative data
- Must be detailoriented with a demonstrated ability to selfmotivate and followthrough on projects.
- Knowledge of analytical tools
Education:
Bachelors Degree in Business or related field preferred
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit stand walk bend use hands operate a computer and have specific vision abilities to include close and distance vision and ability to adjust focus working with computer and business equipment.
Work Conditions:
- This role is 5 days a week in the office. The work conditions are representative and typical of similar jobs in comparable organizations
Light & Wonder and its affiliates (collectively L&W) are engaged in highly regulated gaming businesses. As a result certain L&W employees may among other things be required to obtain a gaming or other license(s) undergo background investigations or security checks or meet certain standards dictated by law regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments as a condition to hiring and continuing to employ its employees L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law) you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
This job description should not be interpreted as allinclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other jobrelated tasks and responsibilities than those stated above.
L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race ethnicity gender sexual orientation veteran status or on the basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here: EEOC Poster.
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.
Employment Type
Full-Time
