Front Desk Agent
Front Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
About Us:
Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. Located just steps away from the beach in serene Daytona Beach Shores Fantasy Island Resort exudes oldfashioned vintage charm with all the modern conveniences of home. At Fantasy Island Resort we are dedicated to providing owners and guests with highquality hasslefree vacations in the beautiful Daytona Beach Shores. Join our Front Office Team and contribute to our mission of enhancing owner and guest experiences.
Essential Functions:
- Provides customer service and support to guests with questions and inquiries via phone email direct mail and direct contact
- Provides an enjoyable vacation experience from check in to check out. Educates the guests on usage onsite activities and area events and attractions
- Performs as Resort curbside greeter and express check in agent for Owners and guests upon arrival
- Relays guests messages and incoming mail
- Responds to guest inquiries questions suggestions and resolves minor complaints and discrepancies
- Follows up with the Front Desk Supervisor Asst. Resort Manager Resort Manager or MOD as appropriate
- Communicates and enforces Resort policies and procedures
- Processes payments
- Supports other departments in light cleaning maintenance housekeeping marketing and HR activities when needed
- Provides onsite activities area attractions events and other vacation information
- Keep areas clean and appropriately stocked
- Performs related duties as assigned or as the situation dictates
Education and Experience:
- High school diploma or GED
- Customer service experience required
- Must have knowledge of and proficiency with computer systems and applications
- Must have excellent oral and written communication skills
- Must have excellent time management & organizational skills
Benefits:
- Paid vacation
- Paid sick leave
- Medical dental & vision insurance
Physical Requirements:
While performing the essential duties of this Job the employee is commonly required to stand talk or hear. Additionally employees in this position are frequently required to walk; use hands to lift place handle and feel; stoop kneel and crouch when stocking shelving etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees.
Disclaimer:
Vacatia is an equal opportunity employer. All decisions are based only on the individuals qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.
Vacatia reserves the right to modify this job description at any time without notice. The specific requirements duties and skills set forth in this job description are intended to be allinclusive as of the date this document is prepared. However this job description may not contain all of the duties physical requirements and skills that you may be asked to perform during the period of time you work at Vacatia. Further the job description is not a guarantee that you will perform any or all of these duties.
Required Experience:
Unclear Seniority
Employment Type
Full Time
