Marine Business Support
Marine Business Support
Posted on :
29-04-2025
Employer Active
1 Vacancy
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Job Description
Description
Qualifications
The Role
Client Relationship Management
- Understand the clients business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / trouble shooting and the ability to see queries through to resolution
- Understand apply and where necessary explain the business unit policies and procedures
- Provide subject matter expertise where required
- Draw on expertise within the wider Business Unit and across the Group for clients as required
- Liaise with clients and build strong relationships
Business Development
- Actively support the Business Unit drive of the sales process and business area practice activity
- Action new business enquiries to ensure they have correct regulatory and compliance checks prior to the sales team placing the business.
Placement Management
- Work closely and maintain working relationships with key stakeholders
- SPOE (Second Pair of Eyes) checks and approving CEM documents before the Sales Team send to clients.
- Checking correct documentation has been received and issued and completing real time filing to pass audit checks.
- Ensure compliant processing within internal metric framework
- Ensure accurate loading of data within agreed time and quality standards
- Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai
Operational and Service Delivery
- Deliver Post Placement client service adhering to standardized policies procedures and service standards by utilizing a range of system applications.
- Support the Business Unit in accurate budgeting forecasting and tracking of revenue
- Deliver high levels of client service in line with Marine standard operating procedures for client activity
- Communicate effectively with clients associates markets and others where appropriate to maximize service delivery levels
- Manage KPIs/SLAs to ensure targets are met
- Ensure adherence to Group policies procedures and all regulatory requirements
Qualifications
The Requirements
- Skilled at building effective relationships at all levels with key stakeholders
- Proven track record of delivering high levels of client service
- Ability to represent the practice and Willis Towers Watson with integrity and credibility
- Good communication negotiation and interpersonal skills
- Able to prioritize manage deadlines and work under pressure
- Attention to detail and can do attitude
- Ability to work both independently and as part of the wider team
- Experience of working with and adhering to processes and systems to support client service delivery
- Insurance experience preferable
Employment Type
Full-Time
Key Skills
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