Senior ServiceNow Administrator Technical Lead

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the missioncritical needs of our government clients. Through the expertise and dedication of our talented team we provide cuttingedge technology services designed to achieve success and exceed expectations.

At DVS we prioritize our employees as our greatest asset. We offer competitive compensation comprehensive medical benefits a 401(k) match generous PTO accrual professional development reimbursement corporatefunded technology certifications and robust employee recognition and appreciation programs.

Position Summary

We are seeking a Senior ServiceNow Administrator / Technical Lead to oversee the performance availability and governance of the ServiceNow platform. This individual will play a key role in managing system configurations upgrades and daily operationsespecially during the critical transition from pilot to production phases. The ideal candidate will bring deep technical knowledge strong analytical skills and proven experience in a hybrid public sector IT environment.

Hybrid work model: Primarily remote with occasional onsite presence required for major platform releases planning sessions or stakeholder engagements.

Key Responsibilities

• Administer and maintain the ServiceNow platform to ensure optimal uptime performance and security.
• Manage patching cycles platform upgrades and release implementations.
• Monitor system health analyze performance metrics and conduct routine audits.
• Configure IT Service Management (ITSM) and Hardware Asset Management (HAM) modules to meet business requirements.
• Implement rolebased access controls in alignment with State of Maryland policies and procedures.
• Maintain and update platform documentation including technical runbooks and configuration records.
• Partner with developers business analysts and stakeholders to translate business requirements into functional ServiceNow solutions.

Required Qualifications

• Bachelors degree in Information Systems Computer Science or a related field.
• Minimum of 5 years of handson ServiceNow administration experience.
• Proficiency in ServiceNow platform configuration scripting and automation.
• Demonstrated experience in patch testing defect management and performance tuning.
• Knowledge of security and compliance frameworks relevant to state government operations.

Preferred Qualifications

• Experience with ServiceNow CMDB IT Operations Management (ITOM) and MID Server architecture.
• Previous work experience in state or local government IT environments.
• ITIL Foundation certification or ServiceNow Certified System Administrator certification.

Work Environment

• Hybrid work model: Primarily remote with occasional onsite presence required for major platform releases planning sessions or stakeholder engagements.

If you thrive on solving complex problems and building meaningful connections wed love to hear from you. Join our team and make an impact today!

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk utilizing a computer mouse and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills attention to detail business correspondence proficiency and selfmanagement capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

DirectViz Solutions LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race sex (including pregnancy) age gender identity creed religion national origin sexual orientation marital status genetic information disability political affiliation protected veteran status or any other status protected by federal state or local law.

DVS has a zerotolerance policy for harassment threats coercion discrimination and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246 Section 503 of the Rehabilitation Act of 1973 as amended Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974 or the Veterans Employment Opportunities Act of 1998.

Required Experience:

Senior IC