Sr Tech Support Associate Infra - Denver CO
Sr Tech Support Associate Infra - Denver CO
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Technical Support:
- Troubleshoot and resolve software and hardware issues
- Provide technical support for inhouse thirdparty and market data applications
- Assist with operating system driver and firmware support
- Configure and maintain home and remote work setups
- Infrastructure Management:
- Manage hardware inventory and procurement
- Maintain IT rooms and equipment
- Support office moves relocations and decommissioning
- Perform basic network tasks such as cable patching
- User Support:
- Provide timely and effective user support via various channels (email phone chat)
- Assist with onboarding and offboarding processes
- Evaluate user needs and recommend appropriate solutions
- Train users on new technologies and processes
- Incident Management:
- Log track and resolve incidents and service requests
- Escalate issues as necessary and communicate status updates
- Proactively monitor systems and identify potential problems
- Additional Requirements:
- Participate in oncall rotation for afterhours and weekend support
- Stay current with technology trends and industry best practices
- Adhere to company policies procedures and security standards
- Work collaboratively with other IT teams and business units
- Required Skills and Experience:
- Strong knowledge of IT hardware and software
- Experience with troubleshooting and problemsolving techniques
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong customer service orientation
- Additional specific technical skills preferred such as:
- Operating systems (Windows macOS)
- Network protocols (TCP/IP DNS DHCP)
- Security best practices
- Scripting languages (PowerShell Python)
- ServiceNow
- JIRA Kanban
About Us
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Senior IC
Employment Type
Full Time
