Sr Clinic Practice Assistant

Site: Massachusetts General Physicians Organization Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a notforprofit we support patient care research teaching and community service striving to provide exceptional care. We believe that highperforming teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Under general supervision provides a broad level of administrative support to a physician medical practice or clinic for patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the physician (s) staff members and management to ensure a qualitybased customeroriented flow of work. Utilizes discretion and judgment to organize priorities complete tasks and handle confidential patient information. Performs a wide range of administrative tasks utilizing well established skills and experience to support a medical office including surgical scheduling prior authorizations medical office coding and billing as well as coordinating patient services such as appointments testing and referrals; Performs administrative coordination of a physicians office to include secretarial support data management and billing/financial support. Maintains advanced knowledge and proficiency in medical office operation insurance regulations and billing practices.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

PATIENT CARE RESPONSIBILITIES
Schedules patient office appointments; coordinating with others as appropriate. Provides information to physician as appropriate.
Refers patients to appropriate hospital departments for registration referral and financial services as needed.
Obtains provides and maintains medical records in support of patient visits surgeries billing and other needs.
Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information. Monitors and uses systems to execute tasks including Epic and Patient Gateway for patient clinical information/messages. May serve as super user for these systems and may train staff on their use.
Arranges and/or provides information and visit support to patients and their families such as distributing maps information regarding procedures and interpreter services.
Prepares for patient visits by placing appointment and surgery reminder calls organizing patient files and printing forms and ensuring physician and office is prepared to provide for patient visit or surgery.
Completes all aspects of patient checksin in a courteous manner. This includes updating computer systems with correct and complete information obtaining referral information and payments and preparing billing materials. Coordinates with clinical staff to ensure smooth patient flow.
Completes procedures to checkout patients as they exit exam rooms including scheduling appointments and testing Provides and coordinates office support to meet physician needs. This includes operating room schedules maintaining files dictation support correspondence with physicians patients and other offices or agencies
Provides and coordinates patient appointments to include processes related to cancelled appointments and reminder notices.
Interacts in a courteous manner with physicians nurses and administrative staff within and outside of MGH to coordinate care of patients obtain referrals provide feedback answer questions etc.

ADMINISTRATIVE RESPONSIBILITIES
Maintains physicians office to include calendar management travel office reception mail processing correspondence and reports and related responsibilities of a secretarial nature. Ensures timely renewal and maintains files of physicians medical license(s) DEA certificate professional liability insurance etc. Prepares and maintains files of hospital and managed care plan credentialing documents. Ensures office is operating efficiently by performing duties to monitor and address needs such as order supplies maintain files and obtain literature.
Organizes materials and information for processing of invoices and reimbursements updating and communicating oncall schedules and for use in presentations made at national meetings. Establishes and maintains databases for practice and physician use.
Arranges for outside visitors medical students etc. as requested by physician.
Cross covers other staff members e.g. breaks lunches vacations during variations in work flow as needed.
Participates in periodic staff meetings or other departmental meetings.
Perform/participate in special projects as may arise from timetotime.

SURGICAL SCHEDULING
Arranges patient surgeries by scheduling presurgery appointments and testing; reschedules as needed. Obtains all required authorizations and referrals in advance of surgery. Provides information to Admitting in a timely manner.
Utilizes Epic OpTime to schedule surgeries electronically. Updates physician calendar to block surgery schedule. Communicates any special circumstances to the physician. Distributes surgical schedules.
Works with primary care and specialty offices to obtain patient historical data reports imaging studies lab results or other information necessary for the coordination and completion of the surgery and patient care.
Ensures patients receive pertinent patient education information about their surgeries. Confirms completion of Consent for Surgery forms. Provides patients with presurgical instructions in a timely manner. Addresses or refers patient and family questions regarding surgery insurance and administrative.
Work effectively and efficiently with insurance companies to obtain preauthorization for any and all surgical procedures.
Maintains files to incorporate surgical information in paper and electronic patient and office files. This includes operative notes discharge summaries and test reports.
May schedule postoperative appointments and testing.
Maintains an advanced level of knowledge regarding third party insurance managed care and financial services and resources available to patients. Attends meetings and educational sessions to secure this knowledge base.
Organizes and forwards patient and procedure information for billing. Answers patient and billing office questions. Resolves any discrepancies.
Creates and maintains billing information updating patient and hospital records. Ensures bills are processed and mailed in a timely manner. Works with patients to collect payments for all services provided.
Investigates and resolves billing matters utilizing advanced knowledge and skill related to insurance coverage referral management insurance company procedures and billing process.
May provide statistics and reports on patient volume procedures and other financially related data.
Serves as a resource to administrative colleagues and physicians regarding billing procedures and collections.

QUALIFICATIONS:

High School Diploma or GED required. Secretarial Certificate or college education preferred. Equivalent and additional secretarial/administrative experience may be considered in place of education.

Minimum of 3 to 5 years of secretarial experience. Experience in a healthcare setting helpful.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Exceptional computer skills (including word processing database electronic mail internet and spreadsheets) required. Knowledge of Epic and other systems at a level sufficient to perform job.

Good command of English language including medical and scientific terminology.

Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures.

Ability to work independently or in a team environment.

Excellent interpersonal and customer service skills; ability to solve problems. Indepth understanding of all pertinent medical insurances managed care and patient financial services.

Is knowledgeable and compliant in all hospital State and Federal regulatory requirements including hospital policy and procedures (where applicable to the performance of the job) Joint Commission (JC) and Health Insurance Portability and Accountability Act of 1996 (HIPAA).

WORKING CONDITIONS: Normal office conditions.

Onsite

273 Charles Street

40

Regular

Day (United States of America)

Massachusetts General Physicians Organization Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at.

Mass General Brigham Competency Framework