Every person deserves compassion dignity and the safety of a place to call home. Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing nonprofit organization dedicated towards disrupting the cycle of homelessness by providing targeted interdisciplinary services in our recuperative care centers emergency shelters housing services and childrens and family programs. IF currently has 13 facilities with 22 microcommunities scattered across Orange County Los Angeles County and the Inland Empire.
Job Description The HR Generalist is responsible for the coordination and administration of routine people operations. The role of the HR Generalist has both strategic and administrative responsibilities and plays a leading role in planning and carrying out important functions such as handling client grievances verifications of employment COBRA approvals and EDD filings/audits.
The pay range for this position is $28 $30 per hour.
Responsibilities
General Duties
Support and monitor the COBRA process ensuring full compliance with applicable regulations and deadlines.
Prepare and send Verification of Employment (VOE) emails in a timely and accurate manner.
Respond to Employment Development Department (EDD) claims as required.
Client Grievances
Promptly address client grievances within a reasonable and appropriate timeframe.
Provide timely and effective resolution updates to both internal leaders and external clients.
Conduct regular inperson site visits at each clients location to assess and resolve concerns.
Produce and maintain accurate client intake reports and document all grievances in the designated tracking systems.
Generate monthly grievance summary reports for internal analysis and external distribution as needed.
Reporting and Documentation
Maintain detailed and organized records of all client grievances and resolution actions.
Utilize tracking tools and reporting systems to ensure transparency and accountability in grievance management.
Deliver clear professional and datadriven reports to leadership teams and clients on a regular basis.
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