Shift Manager - Cage Operations

Why Ballys

Ballys Corporation (NYSE: BALY) is a global casinoentertainment company with a growing omnichannel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a firstinclass sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Cage Shift Manager is responsible for overseeing the daily operations of the Cage for Ballys Black Hawk. Ensures all transactions and banking are performed correctly while adhering to Colorado regulations and inhouse policies. Supervises personnel resolves any issues and provides training to staff. Keeps senior management informed regarding daily proceedings. Assists with and remedies disputes. Ensures that team members are well informed regarding casino operations and marketing promotions.

Responsibilities:

• Provides the highest level of service to guests of the casinos and promotes positive interactions and experiences.
• Applies fair and consistent supervision.
• Assists in hiring termination and disciplinary actions.
• Assists Cashiers in buys and even exchanges with the cage area.
• Assist with the planning and budget preparation for the department.
• Plans work schedules and assignments for direct reports. Cover for call outs and PTO.
• Assists Cashiers in reconciliation during opening and closing.
• Assists training Team Members of new/proper procedures of each window and cross train new team members.
• Assists in guests needs while supervising Team Members.
• Monitors the performance of direct reports ensuring adherence to all Ballys and Departmental policies and procedures.
• Completes deposits.
• Ensures balancing of all cash banks.
• Monitor and maintains kiosks and ATM status and balances.
• Make change for guests and exchange coin/chip for cash.
• Safeguards Casino assets.
• Maintains excellent guest and team member relations.
• Comply with Title 31 requirements.
• Troubleshoots coin and currency counting equipment problems.
• Initiates investigations of variances.
• Completes Team Member annual performance review.
• Cleans Jet Scans and other cage equipment when necessary.
• Maintains excellent communication with team members and Managers.
• Documents and informs the Cage Manager of all incidents or disputes relating to guest team member and inter departments.
• Contributes team effort and accomplishes related results as required.
• Counsels and mentors cashiers on performance.
• Maintains a dependable work attendance record
• Performs other duties as required.

Qualifications:

• 5 years casino cage experience or equivalent preferred.
• Prior cash handling and gaming experience required.
• 12 years supervisor experience preferred.
• Knowledge and proficient in basic mathematics.
• Knowledge of the Bank Secrecy Act AntiMoney Laundering and Title 31 regulations.
• Familiarity with all cage functions and available to work all shifts.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds with team members at all levels.
• Skill in problem solving and sound decision making.
• Skill in typing and 10key operation.
• Skill in operating business computers and office machines including in a Windows environment specifically Word Excel and Power Point

Whats in it for you:

Competitive Salary with annual performance reviews

Comprehensive health coverage plan that includes medical dental and vision

401(K)/ Company Match

Access Perks and Childcare discounts

Target Salary Range: (Post $ 62000

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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Required Experience:

Manager