Resident Relations Specialist 13-25

Job Notice

Date Posted: February 25 2025

Position: Resident Relations Specialist

Job# 1325

Starting range: $22.58/hour

DEADLINE FOR APPLICATIONS: Open Until Filled

Southwest Housing Compliance Corporation (SHCC) is looking for a detailoriented and customer serviceoriented professional to join our fastpaced Resident Help Desk team. SHCC has served the U.S. Department of Housing and Urban Development (HUD) as highperforming Contract Administrator for over 24 years. In this role we are proud to serve over 800 properties in the states of Texas and Arkansas to ensure they receive sufficient subsidy and necessary operating funds in accordance with HUDs mission.

What you will do in this position:

In this role you will serve as a key point of contact for residents property owners and agents helping to address and resolve housingrelated concerns efficiently and professionally. Your responsibilities will include:

• Responding to resident inquiries via phone email and mail regarding issues such as maintenance concerns property policies rent calculations utility disruptions and interpersonal conflicts.
• Ensuring all interactions are handled in a friendly professional and timely manner with followups conducted within established timeframes.
• Researching HUD policies to provide accurate guidance and education to residents and property owners/agents.
• Performing accurate data entry and maintaining detailed records for each case.
• Communicating clearly and concisely with property owners agents and HUD representatives to ensure issues are fully resolved.

What Youll Bring:

The ideal candidate will have:

• A strong customer service mindsetyoure empathetic patient and professional in all interactions.
• Excellent communication skillsboth written and verbal with the ability to explain complex policies in a clear understandable way.
• Strong multitasking abilitiesyou can juggle multiple inquiries while maintaining accuracy and efficiency.

Why Join SHCC

More about the team: Heres what our clients say about us: Staff go beyond with their service. Everyone I have worked with at SHCC has been friendly helpful and professional. All areas of service are commendable.

Be part of a team that earned a 95 customer service score on our 2023 Customer Satisfaction Survey and is driven by a mission to serve communities with integrity and excellence.

More about this position:

Qualified candidates must possess:

• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds
• Strong computer skills (Google Suite Microsoft Office Suite Adobe Acrobat DocuSign Emphasys ELITE and Laserfiche)
• Excellent oral and written communication skills
• Ability to establish cultivate and maintain effective working relationships with external partners clients and coworkers
• Knowledge of standard bookkeeping principles practices and techniques
• Knowledge of HUD programs regulatory compliance the affordable housing industry
• Spanish language proficiency

Benefits:

• Paid sick leave annual leave birthday leave & federal holidays
• 100 of employee health insurance premiums paid by the agency
• Supplemental health dental vision and life insurance options for employees and family
• Employee Assistance Program
• Hybrid work schedule available

For a more detailed description of our compensation/benefits offered go to the following website: FOR EMPLOYMENT: SHCC is a subsidiary of the Housing Authority of the City of Austin (HACA) Application for open posted position must be submitted via online at the following website: also accept applications at the Housing Authority of the City of Austin 1124 S. IH35 Austin Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website at often to view and apply for vacant positions or sign up for job alerts at our career site. SHCC is a drugfree workplace. A Criminal Background Check including a sex offender registry check. A Driving Record Texas Drivers License and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER

Required Experience:

Unclear Seniority