Senior Group Lead - Travel - Cebu
Senior Group Lead - Travel - Cebu
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Salary Not Disclosed
1 Vacancy
Job Description
TASQ is urgently seeking an onsite Senior Group Lead Travel Support in Cebu. The prescreening interview will be conducted over the phone.
**Position Overview: Senior Group Lead (Cebu)**
**Work Arrangement:** Onsite
**Shift Schedule:** 24/7
**Responsibilities:**
Manage a team of Team Leaders (TLs).
Maintain various metrics as defined by the client.
Independently address customer care issues assist customers in problemsolving provide resolutions coordinate escalations and assess customer needs.
Motivate the team through effective management career development and the implementation of reporting mechanisms.
Serve as the liaison with other company departments that impact technical support engaging in oneonone relationship management.
Analyze reports including process dashboards and team performance reports and initiate appropriate action plans and training sessions.
Oversee team attendance and attendance incentives manage shiftlevel projects and initiatives and handle the administrative responsibilities of the group/shift.
Mentor and support new hires.
**Qualifications:**
Graduate in any field.
46 years of relevant work experience.
Proficient in computer skills including MS Office operating systems internet services and online tools.
Strong verbal and written communication as well as presentation skills.
Good interpersonal skills and people management abilities with a solid problemsolving approach.
Indepth knowledge of service procedures.
Strong analytical skills for Management Information Systems (MIS) data analysis and reporting to both internal and external customers.
Ability to exercise managerial judgment and serve as a mentor.
Proven customer service skills.
Leadership abilities.
Employment Type
Full Time
