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TASQ is in urgent need of an onsite Senior Team Lead Medical Equipment Support in Cebu. The prescreening interview will be conducted via phone.
**Position Overview: Senior Group Lead Medical Equipment Support (Cebu)**
**Account Type:** Medical Device
**Support Type:** Manages global complaints for both voice and nonvoice interactions
**Work Arrangement:** Onsite (Cebu)
**Shift Schedule:** Night Shift Weekends Off
**Educational Requirements:**
College Graduate
Preferred degrees include Life Sciences Engineering (medical biomedical chemistry)
**Requirements:**
Strong communication skills and stakeholder management capabilities
Preferred candidates will have experience in complaint handling within medical device or healthcare accounts but those from telecommunications sales or financial backgrounds will also be considered if they meet the criteria
At least 3 years of operations management experience along with the required degree
Overall work experience of no less than 7 years in a BPO environment.
Full Time