Customer Service Representative
Customer Service Representative
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Job Description
Customer Service Representative
At WhiteWater Express we are more than just a car wash; we are a company built on respect communication and a passion for people. Our dedicated team members are leaders within the company and we believe that personal growth is the key to our organizational success. If you are a selfstarter motivated and ready to take on new challenges we want you to succeed with us as a part of a rapidly growing business.
Position Overview
The Customer Service Representative (CSR) at our Corporate Office serves as a key liaison between our car wash locations customers and internal departments. This role is responsible for delivering exceptional service by managing inquiries resolving concerns and supporting our membership programs and customer satisfaction initiatives. Unlike storelevel representatives the Corporate CSR focuses on centralized customer communication billing and membership support and escalated issue resolution.
The ideal candidate is a strong communicator with excellent problemsolving skills a customerfirst mindset and the ability to thrive in a fastpaced teamoriented office environment. This position requires strong organizational skills attention to detail and the ability to handle multiple communication channels this includes phone email and online support systems.
Key Responsibilities
- Assist customers daily with member management inquiries via phone email and tracking systems
- Provide prompt professional customer service to current and prospective members contributing to member retention
- Responds to and resolves customer inquiries feedback and requests by providing information on membership and service options
- Analyze customer feedback reviews and concerns and provide reporting on trends
- Meet timelines and deadlines related to responding to customer inquiries
- Perform any other duties and execute special projects as assigned.
Qualifications
- 2 years of customer service experience in an administrative office environment.
- 1 years of proficiency in Google Workspace (Docs Sheets Slides etc..
- Strong communication skills both written and verbal.
- One year of proven sales background preferred
- Proficient in Microsoft Office
- Excellent writing editing grammar skills and attention to detail
- Strong organization skills and ability to keep track of multiple projects
- Completion of background and reference checks is a prerequisite for employment.
Benefits
- Competitive Compensation in Base and Bonus Potential
- Comprehensive Health Benefits (Medical Dental & Vision)
- Pet Insurance is available
- Paid Time Off in addition to Company Paid Holidays
- 401(k) Retirement Plan with Company Match
- CompanyPaid Life Insurance
- Pathways to Advancement
- Free Weekly Car Washes
Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fastgrowing organization come join our Team!
Required Experience:
Manager
Employment Type
Full-Time
