The role will manage a single or multiclient portfolio in healthcare domain with span of control of 250 employees
The role will be responsible for ensuring noiseless delivery across the accounts working closely with the onshore teams to support sales opportunities and moving each of the delivery accounts towards Intelligent (a combination of leveraging AI robotics and analytics effectively)
The responsibility would be to manage multiple teams who would work from different offshore locations for US Helathcare payer business
Preferably experience with Claims Appeals Utilization management Back office enrollment prior Auth
Engage with various existing support teams (Process Excellence/ Digital / Analytics) that will help us achieve the results
Manage relationships with customers at the senior management level and ensure customer satisfaction
Establish and maintain robust tracking mechanism for key indicators of the operations to support decisionmaking
Responsible for tracking and driving all process parameters critical to quality for process delivery
Assist management with career development activities for team members team leaders and managers including performance management feedback and training
Ensure adequate guidance & training of team members to ensure process objectives & Customer requirements are met
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.