Assistant Director of Technology Services Support
Assistant Director of Technology Services Support
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Job Description
About ECC:
Work Schedule:
Rate of Pay/Benefits:
This is a FullTime Administrative position at grade 215 with an annual salary range of $73250 to $97667. The salary offer will be based on education and experience in alignment with the Colleges compensation philosophy and the current Collective Bargaining Agreement (CBA) if applicable.
Benefits:
- Medical Dental Vision Insurance
- Life and LongTerm Disability Insurance
- Flexible Spending Account (FSA DCA Commuter)
- Retirement Plans (Pension 457b 403b)
- Time Off with Pay
- Professional Development/Expense
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Sick Banks
FLSA Status:
Grant Funded:
Job Summary:
An employee in this classification performs work of considerable difficulty providing leadership and oversight to the Technology Services Support department . Work is distinguished by the ability to provide level I support to the college community for any device managed by the IT department. Direction is received by the assigned supervisor.
Required Knowledge Skills & Abilities:
- Bachelors degree (BA/BS) in Information Technology or related field with a minimum of five 5 years of management experience in information technology and audio visual support operation and/or equivalent combination of education and experience.
- Considerable skills providing technology support diagnostics deployment security asset management and repair/maintenance of computers and classroom technology equipment.
- Considerable knowledge supporting large audio visual (AV) environments.
- Considerable knowledge in helpdesk operation management.
- Considerable skill to supervise and direct a technical support team while meeting stringent timelines and maintaining high quality standards.
- Considerable skill to independently analyze and make recommendations regarding programs procedures and operations with regard to areas of responsibility
- Considerable skill working with vendors pricing and contract review.
- Considerable interpersonal verbal and written communications skills with the ability to communicate and interact with all levels of staff administration faculty community members Board of Trustees and students in a diverse community.
- Considerable skill to work independently with minimal supervision in a teambased environment.
- Considerable knowledge of current operating systems software/hardware management tools and application packaging with the ability to read and understand technical materials.
- Considerable knowledge in information technology change management and procedures.
- Maintains required training licensure and/or certifications.
- Maintains confidentiality of privileged information and adheres to applicable privacy laws
- Demonstrates sensitivity understanding and respect of diverse populations within the workplace.
- Maintains an understanding of the work of colleagues to effectively provide backup and/or support for coworkers during times when the division is shortstaffed or experiencing an increased volume of work.
- Adheres to department guidelines for attendance and punctuality
Desired Knowledge Skills & Abilities:
Previous work experience within a Higher Education environment.
Essential Duties:
- Monitor and manage helpdesk requests; set priorities assign appropriate resources and provide technical support to troubleshoot and resolve issue(s). Collaborate with network engineers developers programmers academic systems administrator and computer technicians as needed to insure high level of user support college wide. Follow up on communications and maintain documentation on all requests for assistance.
- Manage and supervise a team of level I technicians computer & technology support coordinator helpdesk technicians and student workers.
- Consult with administrators deans faculty and staff on appropriate hardware and software to support instructional programs classrooms labs offices auxiliary enterprises need and facility rental needs. Consult with outside personnel (classroom rentals vendors noncollege users) to provide software and hardware needed for their use of computer classrooms and programs. Provide expertise in information technology to faculty deans and administration to insure appropriateness and availability of hardware and software for instruction to support all college goals and strategic plans.
- Responsible for installations troubleshooting and supporting all of the colleges computers its related peripherals and the audio visual equipment. Keep abreast of current technologies by attending seminars conferences and training reading professional journals and online research. Write training materials and user documentation. Document departmental and academic policies and procedures.
- Assist in preparing bid specifications for instructional equipment computers printers scanners helpdesk system and software applications college wide.
- Perform related supervisory responsibilities: determine staffing needs select hiring committee review applications and resumes; select candidates for interviews prepare interview questions and associated tests; organize and schedule interviews solicit feedback from hiring committee; make hiring decision prepare recommendations and submit. Review and update existing job descriptions accordingly. Approve eTime submissions and do performance evaluations. Provide support and training for academic computing positions. Mentor staff to promote growth and development in job skills.
- Conduct regular staff meetings and ad hoc meetings. Represent department in meetings and committees related to information technology support.
Other Duties:
- Perform other jobrelated duties as assigned which pertain to the job description.
- Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.
Physical Demands:
Medium (up to 50 lbs. occasionally or 30 lbs frequently or 10 lbs constantly) Heavy (up to 100 lbs occasionally or 50 lbs frequently or 25 lbs constantly).
Visual Acuity:
Close visual acuity (e.g. computer assembly) Visual acuity (arms length)
Work Environment:
Moderate noise
Environmental Conditions:
Typical office or administrative hazards
Current SSECCA Union Member Information:
The initial posting date for this position is 04/24/2025. Elgin Community College Support Staff Association (SSECCA) members that apply by 05/01/2025 and meet the posted minimum qualifications will receive full consideration.
Equal Employment Opportunity Statement:
Elgin Community College does not discriminate or tolerate discrimination against any member of its community on the basis of race color national origin ancestry sex/gender/gender identity age religion disability pregnancy veteran status marital status sexual orientation or any other status protected by applicable federal state or local law in matters of admissions employment or in any aspect of the educational programs or activities it offers.
In addition Elgin Community College provides reasonable accommodations to qualified individuals with disabilities to ensure equal access and equal opportunities with regard to employment practices educational opportunities and programs and services. If you need a reasonable accommodation for any part of the application and hiring process please notify the Colleges EEO/AA Officer. Determinations on request for a reasonable accommodation will be made on a casebycase basis.
Required Experience:
Director
Employment Type
Full-Time
