Temporary Financial Aid Call Center Assistant
Temporary Financial Aid Call Center Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Department:
Office of Financial Aid
Requested Start Date:
May 15 2025
Work Hours:
Monday Friday 10:00 a.m. 2:00 p.m.
Job Summary:
The Call Center Assistant position will be responsible for making outbound calls to students regarding their financial aid status and other enrollment initiatives throughout the year. This position will assist in answering incoming calls directed to the Call Center with highquality customer service and will direct any other inquiries to the appropriate department across campus. The Call Center Assistant will be available to assist students and parents in completing the FAFSA in the student computer lab. This position will report to the Call Center Supervisor.
Duties and Responsibilities:
- Making outbound calls to students and assisting in answering incoming calls directed to the Call Center
- Assist students and parents with the financial aid process including but not limited to assisting with the application process assisting students with acceptance of federal aid through the Banner software program including the ESign process of federal loan promissory notes and required online entrance counseling.
- Provide exceptional customer service to students and families via phone email or in person
- Assists with resolving customer issues; responds to inquiries as appropriate
- Performs other duties as assigned by the Call Center Supervisor or Associate Director of Communications
Required Minimum Qualifications:
- High school diploma or equivalent
- One year of customer service experience
Required Documents:
- Cover Letter
- Resume
Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act the Jacksonville State University Police provide information on crimes statistics crime prevention law enforcement crime reporting and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age genetic information national origin disability status protected veteran status or any other characteristic protected by law.
Employment Type
Part-Time
