Technical Support Engineer

Technical Support Engineer

Location:Chicago 60604
Salary:Competitive

Who are we

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure serving clients globally with offices in New York Chicago Toronto London Cambridge Paris Hong Kong Tokyo Singapore and Auckland. At Options our services are woven into the hottest trends in global tech including highperformance Networking Cloud Security and AI (Artificial Intelligence).

Why Options

Global travel: We have offices in New York Chicago Toronto London Belfast Dublin and across Asia.
Continuous career development opportunities: We provide professional skills development and technical training.
The chance to be a part of a selfsufficient successful team: The Options team operates in a fastpaced environment with endless opportunities for innovation and forwardthinking.
Competitive salary: In addition to a competitive salary Options reward employees with a range of bonus incentives and employee benefits.

TheRole

As an Options Technology Support Engineer you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the clients technology team and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fastpaced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated Options Technology Support Engineer to join our dynamic team.

Typical Job duties would include:

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  OnSite Technical Support: Serve as the primary technical point of contact for the client providing onsite support for all options trading technology systems.
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  System Monitoring and Maintenance: Monitor the health and performance of internal systems ensuring that they are operating optimally. Conduct regular maintenance activities including software updates and configuration changes to keep systems up to date.
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  Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.
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  Incident Management: Respond to incidents and service requests raised by the client adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.
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  Client Relationship Management: Build and maintain strong relationships with key client stakeholders understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client.
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  System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.
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  Training and Knowledge Sharing: Conduct training sessions for the clients technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.

Were looking for someone who has technical proficiency in:

• 
  Bachelors degree in computer science information technology or a related field (or equivalent experience).
• 
  Technical Expertise: desirable to have specifically strong knowledge of 365 Azure Endpoint Management DeviceDeployment. AV troubleshooting.
• 
  Experience: Minimum of 12 years of experience in a similar role within the financial services industry providing onsite technical support and troubleshooting.
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  ProblemSolving Skills: Ability to analyse complex technical issues identify root causes and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle highpressure situations calmly.
• 
  Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with crossfunctional teams.
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  Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.
• 
  Adaptability and Flexibility: Ability to thrive in a fastpaced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.
  
  

Were also looking for candidates with:

• Strong research writing and communication skills.
• Exceptionalorganisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• A passion for innovation and the financial technology sector.
• Projectmanagement skills and proven ability to manage own workload.

Apply Now!

If youre a driven support engineer ready to take on an exciting role in financial technology please submit your resume and cover letter.

Please submit a CV and cover letter to the on the Options Careers Page at The covering letter must detail the role you are applying to along with your availability.

We look forward to reviewing your application and discussing how you can make an impact at Options Technology!

Required Experience:

Manager