People Operations Partner

At Modern Animal were on a mission to build the future of veterinary care together. Our core values are the foundation of everything we do. We believe in Staying Curiousexploring new ways to grow and challenging ourselves to reach new heights. As part of our People Support team were looking for a People Operations Partner (POP) whos ready to embrace opportunities to learn build and transform the way veterinary care works.

In this role youll Set Our Own Bar as you deliver topnotch benefits administration streamline immigration processes and implement datadriven HR solutions. Youll bring a growth mindset striving for excellence and continuously finding new ways to enhance efficiency and support team members. Whether its processing benefit enrollments or building insightful HR dashboards youll aim higher pushing yourself and others to exceed expectations.

We believe in Doing the Right Thing and youll bring that value to life by delivering HR support with transparency honesty and respect. Through HR Help our HRSD youll Communicate with Care providing timely answers creating selfserve resources and ensuring team members feel heard and valued. And when challenges arise youll roll up your sleeves and Get Sh*t Done using your resilience and grit to tackle projects solve problems and make a real difference in the lives of our people.

If youre ready to bring these values to life and contribute to a team thats building something extraordinary wed love to hear from you!

What Were Looking For:

• A gogetter who is passionate about people and driven to find solutions.
• A strong communicator with excellent interpersonal skills.
• A problemsolver who can think critically and make datadriven decisions driving timely decisions and mitigating risk.
• An empathetic leader who can build trust and rapport with team members at all levels influencing teams and contributing to business objectives.
• A selfstarter who is comfortable working independently and as part of a team you will be able to work on strategies that may be partly defined.

What youll be working on:

General HR Support & Employee Experience

• In partnership with People Experience Partner manage the endtoend employee lifecycle from onboarding to offboarding.
• Maintain accurate records and ensure policy adherence.
• Support People Support team initiatives including building a centralized knowledge base and policy repository.
• Design and implement scalable HR policies programs and initiatives aligned with business goals.
• Collaborate with senior leadership to align HR strategies with organizational priorities.
• Utilize HR data and analytics to inform strategic decisions and workforce planning.

HRIS & People Analytics

• Optimize UKG Pro for data accuracy reporting and workflow automation.
• Use data to track key HR metrics (e.g. headcount turnover) and support strategic planning.
• Create and maintain HR dashboards that provide actionable insights to leadership.

Benefits & Compliance Management

• Administer employee benefits programs (health dental vision life disability) ensuring compliance with ACA COBRA and other regulations.
• Lead annual Open Enrollment and manage benefit changes enrollments and terminations.
• Oversee leave of absence processes in partnership with TILT.
• Ensure compliance with employment laws through policy updates risk mitigation strategies and audits.
• Manage state disability documents.
• Provide expert guidance on complex compliance matters to leadership.

HR Service Delivery & Process Improvement

• Lead efforts to streamline and automate HR processes for greater efficiency.
• Develop and maintain internal process documentation and selfservice resources.
• Oversee the HR Service Delivery System (HRSD) to ensure timely effective support for team members.
• Monitor HRSD ticket trends to inform leadership and improve service delivery.

Payroll & Workers Compensation

• Partner with payroll to ensure timely accurate processing and regulatory compliance.
• Administer the companys workers compensation program in coordination with The Hartford.

Immigration

• Manage the full lifecycle of immigration processes including visa applications and green card petitions.
• Provide guidance to managers and team members on immigration policy compliance and trends.

Why youd be a great fit:

• Bachelors degree required
• Minimum of 5 years of experience in Human Resources and HR compliance
• Experience in payroll support benefit management or people operations is a plus
• Intermediate knowledge of HR best practices policies and procedures
• Preferred experience in healthcare or veterinary care
• PHR certification or SHRM preferred
• Operate with high emotional intelligence and exceptional communication skills
• Enthusiasm for solutionoriented thinking
• Customer Focus: Exceed customer (team member) expectations quality of products services and experience always present of mind
• Strong attention to detail and accuracy
• Ability to handle sensitive and confidential information with discretion
• Proficiency UKG Pro and Google Suite is a plus
• Passion for animal welfare and the veterinary industry

What you can expect from us:

• Excellent medical vision & dental coverage with various options to choose from
• Access to behavioral and mental health services through Spring Health
• 401k savings plan with a company match
• Flexible time off & paid parental leave
• Free membership to Modern Animal for your pets and discounts on extra services
• A collaborative team and effective team that will work together to build the future of veterinary care together.

Role Requirements:

• Hybrid role: 3 days inoffice (Culver City CA) and 2 days remote
• Based in Los Angeles CA
• Ability to travel up to 10 to various clinic locations (currently SF TX AZ and CO with future growth expected)

If youre a passionate and resultsoriented HR professional who thrives in a fastpaced environment we encourage you to apply.

The pay range for this position is $93000 $119000 per year; however base pay offered may vary depending on jobrelated knowledge skills and experience. A signon bonus and equity grant units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.