Position: Customer Care Advocate II

Reports To: Manager II Customer Care

Location: Milwaukee Wisconsin HQ

Remote Type: Hybrid 3 days in office / 2 days remote

Responsibilities

• Primary customer contact through verbal and/or written methods.

• Handle emailed and verbal order entry with a high level of accuracy and efficiency.

• Process phone and written inquiries for information on product design application technical information price availability terms and condition of sale.

• Develop thorough knowledge of customers including their products (customer drawings when applicable) personnel buying habits their degree of importance customer classification and any other important considerations.

• Develop a close association with Regional Sales Managers Sales Representatives and Engineering to gain all pertinent information about customers.

• Expediently handle matters associated with complaints adjustments returns credit and shipment tracing to customers satisfaction.

• Maintain quote and order schedule awareness with data provided.

• Keep current on product design changes customer and representative reassignments.

• Provide and maintain a set of necessary work reference material. Strive for continued improvement of departmental procedures and processes.

• Maintain strong and cordial relations with Customers coworkers interfacing with Engineering Marketing and Product Support Quality Planners and Shipping to assist with customer applications and inquiries.

• Must be willing to work in a team environment and volunteer to help other team members with workloads when necessary.

Leadership Competencies

• Structured: Followinga systematic and organized way of handling tasks projects or workflows.

• Process Driven: Emphasizes efficiency consistency and scalability by utilizing welldefined processes and systems.

• Communication: The ability to convey information clearly listen actively and understand others perspectives.

• Teamwork: Collaborating effectively with colleagues to achieve common goals.

• Leadership: Guiding and motivating others even in nonmanagerial roles.

• Problemsolving: Analyzing situations identifying issues and finding solutions.

• Adaptability: Being flexible and open to change.

• Work Ethic: Demonstrating diligence reliability and commitment.

• Creativity: Thinking innovatively and generating new ideas.

• Time Management: Efficiently organizing tasks and meeting deadlines.

• Attention to Detail: Being meticulous and thorough in work.

• Conflict Management: Resolving disagreements constructively.

• Emotional Intelligence: Understanding and managing emotions effectively.

Qualifications

• 23 years customer service experience required.

• High School Diploma required Associate degree or higher level of education preferred in technical business or related field.

• Demonstrated working knowledge with SAP and/or preferred.

• Proficient in Microsoft Office Suite.

#LIHybrid #LIAB1

Benefits

• Medical Dental Vision and Prescription Drug Coverage
• Spending accounts (HSA Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.

The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity pregnancy age ancestry national origin genetic information marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan for protected veterans/individuals with disabilities or policy statement please email you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email

Equal Employment Opportunity Posters


Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (Regal Rexnord) do not accept unsolicited resumes or calls from thirdparty recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition Regal Rexnord will not consider or approve payment to any thirdparties for hires made.