Food Beverage Manager

About our company:

Springboard Hospitality is a premier thirdparty hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators savvy storytellers adventureseekers tech entrepreneurs freethinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.

Springboard values intentional culture and wholeheartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards awardwinning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu while also supporting a modern work remote culture for select positions. mission:

A Food & Beverage Manager is responsible for assuring attentive friendly courteous and efficient service in all Hotel Food Outlets including InRoom Dining Kitchen Bars and Banquets while maintaining adherence to budgeted payroll and overhead cost. As well as for supervising and assisting in the preparation of all food items and bar items based on standardized recipes for all Food Outlets and Banquets while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the cleanliness sanitation and safety in the kitchen restaurant bars and banquet work and storage areas while minimizing waste and maximizing cost/production ratio. He/she is also responsible for continually working towards improving the Hotel Food Outlets InRoom Dining and Banquet sales revenues to exceed budget.

SCOPE OF WORK TEAM

• Reports to Director of Food & Beverage
• Supports all F&B outlets with a complete understanding of FOH & BOH menu item preparation and
• Supports special events team for Royal Sun Palm Springs
• Part of the special events team and catering

RESPONSIBILITIES

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain regular attendance in compliance with property standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with property standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Be familiar with the organization of the property and know the function of each department.
• Maintain food cost within budgeted guidelines.
• Establish and maintain a file of recipe cards according to property standards.
• Be familiar with the organization of the property and know the function of each department.
• Ensure training of all Food & Beverage personnel using Performance for Excellence training procedures.
• Conduct monthly departmental meetings with the F&B Staff according to property standards.
• Attend weekly staff meetings.
• Maintain follow through of all guest requests problems complaints and/or accidents which occur in the Food & Beverage areas.
• Motivate coach counsel and discipline all F&B personnel according to property standards.
• Review F&B staffs worked hours for payroll compilation and submit to Human Resources in a timely manner.
• Prepare and conduct all F&B interviews and pass on approved candidates to the Director of F&B
• Prepare employee shift schedule according to the business forecast payroll budget guidelines and productivity requirements. Present the schedule to the Director of F&B by 5pm Thursdays.
• Oversee all Food & Beverage work areas.
• Maintain a clean department by implementing and maintaining a standard of Clean As You Go.
• Review B.E.O.s and attend the weekly meeting pertaining to functions for the week.
• Conduct monthly F&B inventories and reconciliations.
• Sit in on90 day and annual employee performance appraisals with Director of F&B.
• Ensure implementation of all property policies and rules.
• Assist in developing and ensure implementation of Food & Beverage promotional ideas.
• Ensure all food and beverage and pantry costs are maintained to meet budget.
• Focus the F&B Department on their role in contributing to the Guest Comment Card scores.
• Maintain standards regarding purchase orders processing of invoices and checkbook accounting.
• Develop initiate and promote upsell programs for use by all service personnel.
• Ensure that service standards are maintained throughout the Food & Beverage Department.
• Participate in required M.O.D. coverage as scheduled.
• Initiate all F&B related reports according to standards.
• Complete all Food & Beverage forecasting and budgeting in a timely and efficient manner.
• Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers.
• Maintain all procedures concerning credit policies.
• Ensure implementation systems to control waste created by the Director of F&B.
• Recommend to Director of F&B all kitchen operating supplies and capital purchases required.
• Develop employee morale and ensure training of all F&B personnel.
• Ensure that the quality and presentation of all food products are according to property standards
• Hire train supervise develop discipline and counsel all food and beverage management team members according to OLS policies and procedures.

EXPERIENCE:

• Prior Experience:
  • Fiveyear experience in food and beverage three of which should be from a management level
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office outlook) and web analytics tools is preferred.

• Education:
  • Fouryear college degree preferred
• Subject Expertise:
  • Thorough knowledge of food and beverage operations including foods beverages supervisory aspects service techniques and guest interaction
  • Considerable skill in math and algebraic equations using percentages
  • Ability to walk stand and/or bend continuously to perform essential job functions.
  • Ability to communicate in English both orally and in writing with guests and employees some of whom will require high levels of patience tact and diplomacy to defuse anger and to collect accurate information and to resolve problems.
  • Ability to work under pressure and deal with stressful situations during busy periods.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests management and coworkers and read write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multitask in a fastpaced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours Monday Friday 8am 5pm (PST) while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical Dental Vision Life Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35 Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Companywide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.
• INDEPENDENT. We are freethinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working handinhand.
• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.