Operations Manager
Operations Manager
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Job Description
OPERATIONS MANAGER
OUR COMPANY
Milliman is an international consulting firm with over 5100 employees and $1.6 billion in annual revenue. With over 70 years in the consulting business we have an excellent reputation for superior tools and service to our clients. The Omaha Health & Welfare practice was started 24 years ago to serve large employers in the design and administration of their employee benefit insurance plans. Much of our success depends on our employees and our culture that recognizes and rewards employees for the value they bring to our business in general and our clients in particular. The atmosphere is business casual with 70 other professionals in an upscale office setting at 180th and Dodge Street in Omaha Nebraska.
JOB DESCRIPTION
The Operations Manager will have an important role in the ongoing success of our practice including profit center and staff responsibilities. We have numerous health insurance clients and prospects that depend on our consultants for their success. This position will interact with all members of our staff as well as many clients. The primary challenges are the ability to handle multiple projects at the same time the ability to interact with people with varied personalities and communication styles and the flexibility to adjust resources as needed. This position will have minimal travel requirements if any. Some of the specific duties are listed below:
Profit Center Responsibilities
- Support Omaha Health & Welfare strategic initiatives annual product enhancements office space alignment
- Develop guidelines that support the Omaha Health & Welfare practice
- Overall quality and QRM processes pass postrelease peer review internal audits HiTrust SOC2
- Send officewide communications about guidelines policy changes staff/client allocations etc
- Optimize revenue versus time charges by client
- Periodic meetings with functional team leaders
- Liaise with various teams (Sales Marketing Account Management etc)
- Facilitate conversations and meetings
- Answer or redirect random questions
- Coordinate activities and communication with team leaders
- Connect people and help frame conversations to better serve clients
- Work with Equity Principals on yearend comp planning and conversations
Staff Responsibilities
- Ensure all team members have a growing relationship with clients
- Onsite visits
- Appropriate delivery of our services
- Regular phone calls
- Email correspondence
- Allocation of workloads relative to needs of profit center teams and individual staff members
- Assign brokers and projects to client teams
- Rebalance as needed
- Support professional development of staff
- Encourage mentor and Milliman Leadership Academy participation
- Facilitate new hire acclimation
- Identify future leaders and invest in their development
- Connect professionals in the Principal Pipeline with reference opportunities
- Support Principal nominations and assist with memos
- Addressing and advising on concerns
- Semiannual performance reviews
- Manage calibration of employee scores
- Address performance issues
QUALIFICATIONS
- Bachelor of Arts or Science degree
- Master of Business degree preferred but not required
- Previous experience within health insurance preferred but not required.
- Three years experience as Operations Manager preferred.
- Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
SKILLS & ABILITIES
- Exceptional finance and accounting abilities
- Demonstrated proficiency in MS Excel including pivot tables database management and report formatting
- Previous experience with database programs such as MS Access and SQL a plus
- Strong written and verbal communication skills
- Ability to portray a professional image consistent with Millimans role as a consultant with phone calls emails and other correspondence.
- Strong organizational skills with attention to detail to manage multiple projects at the same time.
- Ability to work independently within a teambased consulting environment.
- Willingness to learn new skills and offer input.
- Flexibility with a customer first attitude.
LOCATION
This position is based out of the Milliman office in Omaha Nebraska. Candidates hired into this role must be willing to work onsite fulltime.
COMPENSATION
Salary will be commensurate with experience and abilities. Milliman offers a full package of benefits including medical dental life disability PTO and 401(k) plans that ranks as one of the best in the area.
BENEFITS
We offer a comprehensive benefits package designed to support employees health financial security and wellbeing. Benefits include:
- Medical Dental and Vision Coverage for employees dependents and domestic partners.
- Employee Assistance Program (EAP) Confidential support for personal and workrelated challenges.
- 401(k) Plan Includes a company matching program and profitsharing contributions.
- Discretionary Bonus Program Recognizing employee contributions.
- Flexible Spending Accounts (FSA) Pretax savings for dependent care transportation and eligible medical expenses.
- Paid Time Off (PTO) Begins accruing on the first day of work. Fulltime employees accrue 15 days per year and employees working less than fulltime accrue PTO on a prorated basis.
- Holidays A minimum of 10 paid holidays per year.
- Family Building Benefits Includes adoption and fertility assistance.
- Paid Parental Leave Up to 12 weeks of paid leave for employees who meet eligibility criteria.
- Life Insurance & AD&D 100 of premiums covered by Milliman.
- ShortTerm and LongTerm Disability Fully paid by Milliman.
EQUAL OPPORTUNITY
Milliman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin disability protected Veteran Status age or any other characteristic protected by the law.
CONTACT INFORMATION
Terry Bierman
Principal & Consulting Actuary
Milliman Inc.
18205 Capitol Ave. Suite 400
Omaha NE 68022
402.384.5759 (direct)
Required Experience:
Manager
Employment Type
Full-Time
