Review Integrity Specialist
Review Integrity Specialist
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$ 55000 - 65000
1 Vacancy
Job Description
At Morgan & Morgan the work we do matters. For millions of Americans were their last line of defense against insurance companies large corporations or defective goods. From attorneys in all 50 states to client support staff creative marketing to operations teams every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6000 employees are all united by one mission: For the People.
Description
Morgan & Morgan P.A. is the largest plaintiff law firm in the country with offices in all 50 states more than 5000 employees and over 30 years of industry leadership.
We tackle complex marketing media and technology challenges are Slack addicts highfive and celebrate wins. Were fast learners risktakers and experts in our fields. Weve been doing this for a long time together and we put people first. With that mantra were redefining what it means to be a modern law firm.
In this role youll be part of a growing team focused on client satisfaction and online reputation management across over 100 Morgan & Morgan office locations. This is a rare opportunity to join a highly respected established organization and help reshape how we engage with clients in the digital space.
Role Overview
The Review Integrity Specialist plays a critical role in helping protect and enhance our online reputation by monitoring identifying and assisting in the removal of harmful fake or policyviolating reviews across key platforms like Google Facebook and Yelp.
This is a junior role best suited for someone detailoriented and organized with a strong sense of initiative and a basic understanding of online reviews digital platforms and client satisfaction. Youll work handinhand with our Brand Reputation Client Satisfaction and Web Marketing teams.
Compensation: $55000.00 $65000.00 DOE Full Benefits
Key Responsibilities
- Monitor online reviews across all firm locations on platforms like Google Yelp and Facebook
- Identify and flag spam fake or policyviolating reviews in line with platformspecific guidelines
- Assist in preparing reports that highlight trends opportunities and risk areas
- Escalate sensitive or urgent issues to the appropriate internal stakeholders
- Support the review acquisition process by coordinating with intake and client satisfaction teams
- Maintain detailed records of flagged reviews removals and communication status
- Contribute to the refinement of internal playbooks and reviewresponse SOPs
Requirements
- 12 years of experience in online reputation management client services marketing or digital operations
- Strong attention to detail and organizational skills
- Familiarity with platforms like Google My Business Yelp Facebook or Trustpilot
- Comfort navigating tools like spreadsheets task management software and CRM systems
- Excellent communication skills both written and verbal
- A curious and collaborative mindset with a drive to learn
Bonus Points If You Have
- Experience using review monitoring software (e.g. ReviewTrackers Podium Yext)
- Exposure to customer service digital marketing or legal services environments
- Understanding of Google review policies and Yelps content guidelines
#LIGM1
Salary Range
$50000 $60000 USD
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people not the powerful. This success starts with our staff. For fulltime employees we offer an excellent benefits package including medical and dental insurance 401(k) plan paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
EVerify
This employer participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. If EVerify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use EVerify once you have accepted a job offer and completed the I9 Form.
Privacy Policy
Here is a link to Morgan & Morgans privacy policy.
Required Experience:
Unclear Seniority
Employment Type
Full Time
