Customer Service Representative - FS
Customer Service Representative - FS
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Job Description
Invitation Homes is a fastpaced evolving company offering highquality homes for lease in desirable neighborhoods across America. As the nations premiere home leasing company we own lease and operate approximately 80000 properties ensuring a movein ready living space that provides a clean safe and functional home for our residents.
The market teams include our Leasing and Property Management teams as well as our Rehab Turns & Maintenance professionals. Together our talented teams create excellent resident experiences from the time the resident moves in to the home throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain highquality homes and ensure potential residents are presented with a rental property they cant refuse!
We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our workfamily provide excellent service to internal and external customers and embrace our fast and friendly approach. As the singlefamily home rental industry is quickly evolving we are looking for dedicated learners who are passionate to serve our residents and maintain topquality homes. Apply today! Were looking forward to getting to know you!
Job Summary
The Customer Service Representative Field Services (CSRFS) position provides administrative support customer service and maintenance solutions to residents and other stakeholders in a fastpaced high volume environment. The CSRFS manages the daytoday service dashboard bids and work order approvals while supporting the needs of the Rehab Turns and Maintenance (RTM) team. This position reports directly to a Regional Manager.
Essential Job Duties and Responsibilities
Monitor maintenance dashboard and task center daily to ensure timely response to work order dispatch approvals request for information escalations and other communications
Review turn & rehab dashboards to ensure proper task and respond to flagged exceptions
Utilize reporting to monitor performance and compliance
Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
Review and approve/decline work order proposals within approval limit verifying proper scope documentation and pricing
Assist in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
Manage and facilitate eviction schedules and personal property holds; coordinate eviction cleanouts and/or personal property removal
Reschedule inhome work orders directly with resident when necessary
Serve as first point of contact for RTM related resident escalations and collaborate with internal teams to ensure appropriate corrective action and communication
Meet with and assist residents with resolving escalated maintenance issues Schedule new and preacquisitions budget walks to be performed by Superintendents as well as resident orientations and pre moveout visits with resident
Perform other duties as assigned
Education and/or Experience
High school Diploma or GED
Minimum 2 years of customer service administrative experience
Experience in property management or maintenance is preferred
Skills/Specialized Knowledge
Works well under pressure
Excellent organizational skills with a high level of attention to detail
Strong verbal and written communications skills
Effective customer service and conflict resolution skills
Works collaboratively with team members
Intermediate proficiency in MS Word Excel Outlook and Adobe
Effective problemsolving skills
Required Licenses or Certifications
None
Other Requirements
Must maintain professional appearance.
Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
Physical and Mental Demands
This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally up to and including 20 pounds in addition to reaching stooping standing and walking. This position requires the ability to talk hear compare compute compile copy analyze coordinate synthesize negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work Environment
Standard office working environment that may be busy and noisy at times.
Salary Range
The salary range for this position is: $18.01 $31.21 plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individuals skills experience qualifications location and applicable employment laws.Compensation and Benefits
To attract and retain top talent were pleased to offer competitive compensation and benefits including:
Annual bonus program
Health dental vision and life insurance
Longterm and shortterm disability insurance
Generous paid time off plans include vacation accrual sick time standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre and PostCovid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other factor protected by applicable federal state or local law. If you have a disability or special need that requires accommodation please contact us at .
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
