Customer Service Officer (4200)
Customer Service Officer (4200)
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Job Description
Group and Team: City Welcome Customer Service Team
Location:Council Centre
Employment status: Permanent Full time (1.0 FTE) or Permanent Part-time (0.66 FTE)
Classification: Municipal OfficerLevel 1
Agreement: Hobart City Council Enterprise Agreement 2024
Salary range: $62713 per annum (pro rata) $31.73 per hour 13.5% superannuation.
**Multiple positions available**
About the role
This role contributes to the success of the City by being the first point of contact between the general public and Council. Youll assist clients with queries and paymentsboth face-to-face and over the phoneand provide general administrative support within the Customer Service Team.
Key responsibilities include:
- Delivering high-quality customer service and representing the Council professionally.
- Managing requests and information flow using Council systems.
- Assisting with queries related to development appraisal animal management and residential parking.
- Processing payments accurately for rates parking infringements and other Council activities.
- Providing general clerical and administrative support.
Learn more about the role in the position description: Customer Service Officer Position Description
About you
Are you a confident communicator with a passion for helping others Do you thrive in a fast-paced environment and enjoy working both independently and as part of a supportive team
As a Customer Service Officer youll be the friendly face and helpful voice that makes a real difference in our customers day. Whether its solving problems sharing information or simply brightening someones mood
you will bring:
- Certificate IV or higher in Front Line Management Business/Administration or equivalent experience.
- Strong customer service skills and experience in a similar role.
- Proficiency in Microsoft Office and financial management systems.
- Registration to Work with Vulnerable People.
- Excellent organisational and problem-solving skills.
About us
The City of Hobart offers something for everyone with connections between nature history culture businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy wherever your skills talents and passions lie we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.
We recognise contributions to our workforce and offer:
- Above Award wages and Employer Superannuation at 13.5% with salary sacrifice options.
- Flexible work arrangements.
- A wide range ofleave entitlements.
- Health and Wellness programs including onsite gyms.
- Discounted membership at Doone Kennedy Hobart Aquatic Centre.
- Ability to purchase additional leave after 12 months of service.
- An Employee Assistance Program that offers onsite visits.
- Corporate Health Plan discounts with BUPA St. Lukes and Medibank.
Learn more aboutwhat the City of Hobart can offer you.
The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer we encourage applications from people of all backgrounds abilities ages and identities.
City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks verification of qualifications National Criminal History record check and Medical Assessment including drug and alcohol testing.
Learn more about our vision mission and values.
How to apply
If youre passionate about serving our community and ready to take on a role that challenges and rewards wed love to hear from you. Apply today!
If you require any further information specific to this role please contact Kathryn Oates Customer Experience Team Leader on0or email
All applications must be made in the online portal and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application please email details of the issue to . Please note that we do not accept applications via email or after the position has closed so if you have issues submitting your application please contact us prior to the closing time.
Applications close 11:59 pm Sunday 10 August 2025.
Before you begin
You will need to read the position description prior to commencing your application as you will be required to address the key duties skills and knowledge for this role in 600 words or less.
Please ensure you have copies of your current resume and relevant qualification/s ready to attach at the end of your application.
To protect privacy and prevent fraud do not upload or email personal documents such as Drivers licences passports or personal tax and superannuation details. Instead:
- Applicants are required to declare they hold the required documentation/licenceand
- Originals will be sighted by People and Culture on the first day of work as a condition of employment.
Selection process
Candidates are initially selected for interview based on the details provided in their application.
The City of Hobart assesses all applications based on merit.
Positions are filled based on how well the successful candidate meets the requirements of the position.
Learn more about the selection process on our website.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
