Trade Specialist

Operating Company Job Function
ServiceChannel Managed Services Trade Specialist

ServiceChannel is seeking skilled tradespeople to enhance the SC Managed program and evolve our Facility Management as a Service offering. Joining the SC Managed Facility Services team as a Trade SME you will specialize in one or more trades such as HVAC/R electrical plumbing or general maintenance while also taking on varied rolesfrom strategic planning to handson tasksadapting to the teams daily needs. This role involves providing topnotch facilities support to clients in the convenience store/fuel grocery/supermarket restaurant and retail sectors. Were looking for a collaborative individual who is adaptable capable of juggling diverse responsibilities and adept at devising innovative solutions to emerging challenges.

Where youll make an impact:

• You will drive results in developing the SCM Solution by taking ownership of both provider and client success through the SCM Trade Specialist solution. Team members will leverage ServiceChannels software tools and established process flows to provide a high level of trade repair expertise to our Managed Clients.

Key Responsibilities:

• Review all proposals submitted within your trade expertise to ensure accuracy for our clients related to the customers repair need and adhere to proposal submission SLAs
• Focus on labor hours parts material markup etc. so our goal of most transparent pricing for our clients is fulfilled
• Strong attention to detail in comparing the problem description vs. providers diagnosis and recommended scope of work for repair resolution to ensure the solution fits the need.
• Collaborate with internal teams during RFPs to ensure all questions are answered clearly and accurately
• Use trade knowledge and background to evaluate complicated work tasks for clients with multiple locations requiring service or projects
• Review all work where the scope goes beyond normal repairs or established not to exceed (NTEs) and provide timely approvals
• Update and document work order information in a timely fashion throughout the work orders lifecycle
• Collaborate with internal teams during client meetings and presentations
• Learn and apply the standard operating procedures as well as identifying ways to improve them
• Present the value of the trade specialist team to clients during regular business reviews
• Attend client or provider meetings as needed for trade expertise

Required Skills & Experience

• 5 years of experience in general contracting handyman services painting and roofing for commercial spaces such as grocery stores restaurants and retail outlets with electrical trade skills being advantageous.

Why Work for Us

ServiceChannel helps many of your favorite brands manage their brickandmortar facilities. Our customers are market leaders in the retail restaurant grocery convenience store fitness banking education and health industries. The facilities and store operations teams at CVS Trader Joes Adidas Louis Vuitton and Chipotle among 500 other brands in over 70 countries rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space and we continue to earn that position by innovating within data analytics IOT and machine learning through our marketleading software and services.

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues Fortives wellknown brands hold leading positions in field instrumentation transportation sensing product realization automation and specialty and franchise distribution. Fortive is headquartered in Everett Washington and employs a team of more than 24000 research and development manufacturing sales distribution service and administrative employees in more than 40 countriesaround the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement the core of our companys operating model is the Fortive Business System. For more information please visit:.

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or expression or other characteristics protected by law. Fortive is also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request anaccommodation.