At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.

Every member of Gileads team plays a critical role in the discovery and development of lifechanging scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Gilead and help create possible together.

Job Description

Omnichannel & CRM Manager

Description:

With the objective to create the optimal customer experience (CX) the Omnichannel & CRM Manager will collaborate with the Omnichannel Lead in the creation and of the Spanish & Portuguese affiliates omnichannel transformation journey.

This position will be essential in assisting BUs in ensuring a coordinated approach to how we use the channels to engage our customers providing a consistent CX for each customer segment and fostering growth opportunities through a continuous improvement journey in HCPs and patients digital engagement.

Job Purpose and Key Responsibilities:

• Responsible for accelerating Multichannel/Digital Marketing Capability for different Business Units in the company.
• Provides leadership to the business working with teams to implement the Digital Marketing Plan impacting all Gilead Spain departments and all multichannel activities.
• Work very close with Global Multichannel in the implementation of different projects to improve multichannel capabilities.
• Provides input to Global Multichannel responsible to develop digital strategies and governance.
• Challenges the business to adopt a wider range of options for conversing with customers as part of a multichannel approach.
• Manage the CRM
• Leads the mindset changes necessary to boost Multichannel/digital channels with Marketing Medical. Legal and Business Conduct Teams mentoring individuals and teams alike creating enthusiasm and focus internally and with customers and agencies alike.
• Works with marketers to develop Multichannel/digital strategies for Pharma products at different stages of their product lifestyle.
• Be responsible for digital marketing analytics to learn from them and improve the customer experience.
• Leads and manages key cross functional projects for Gilead Spain
• Identify manage and develop keypartner external agency relationships to plan and deliver initiatives.
• Responsible for compliance of both Multichannel Marketing within Gilead & local market policy and procedures.

Accountability:

• Accountable for delivery of key Multichannel projects for Gilead Spain.

Complexity:

• Clear understanding of the multichannel marketing mix and the ability to proactively identify appropriate changes to meet brand needs.
• Able to demonstrate strong project management skills.
• Agile adoption to change within a complex matrix organization.
• Strong influencing skills and the ability to work cross functionally.
• Previous Multichannel marketing experience in pharma is essential.
  

Ways of working:

• You will be a member of Omnichannel ESPT Team within ComOps Department
• You will role model with Leadership commitments delivering high performance in the whats and hows.
• You will foster partnerships and close collaboration between local cross functional teams and drive structured ways of working among teams to deliver bestinclass omnichannel experiences for our customers.

Basic qualifications:

• Bachelors degree required and experience in the pharma industry.
• At least 3 years of experience in the healthcare industry in similar position.
• Strategic thinking strong business and customer focus.
• Excellent communication skills (Spanish and English).
• A solid understanding of nondigital and digital channels customercentric marketing digital marketing and datadriven decisionmaking.
• Experience in SFMC & Veeva CRM operations.
• Leadership engages and motivates others to take action.
• Performance mindset ability to understand key market drivers and proactively identify levers to promotion.
• Experience leading complex projects across significant organizations.

Preferred qualifications:

• Pharma Industry Experience.
• Digital degree.
• Marketing Qualifications.

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Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences Inc. and its subsidiaries and affiliates (collectively Gilead or the Company) to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law all employment actions relating to issues such as compensation benefits transfers layoffs returns from layoffs companysponsored training education assistance social and recreational programs are administered on a nondiscriminatory basis (i.e. without regard to protected characteristics or prohibited grounds which may include an individuals gender race color national origin ancestry religion creed physical or mental disability marital status sexual orientation medical condition veteran status and age unless such protection is prohibited by federal state municipal provincial local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.