Support Engineer
Support Engineer
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Job Description
2nd Shift Position 211 PM
JOB SUMMARY:
Support Engineers provide technical assistance to customers remotely ensuring the smooth operation of hardware. Their ability to troubleshoot and resolve technical issues from a distance supports efficient customer support and satisfaction. Support Engineers play a crucial role in delivering timely and effective solutions to customers reducing downtime and maximizing system performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This is an Onsite position at the Austin TX location
Performs basic to moderately complex troubleshooting of server hardware
Support endusers utilizing remote support tools
Interact with users to address technical issues responding accurately and in a timely and professional manner
REQUIRED QUALIFICATIONS AND SKILLS:
24 years of server maintenance migrations/upgrades engineering test debug tech support or relevant
Basic to intermediate understanding of server hardware technologies
Knowledge of RAID Motherboards electronic components
Knowledge of Ticketing Systems. Service Desk ZenDesk Preferred
Detect diagnose research solutions and resolve computer software / hardware failures
Possess strong organizational and timemanagement skills
Ability to work independently and collaboratively within a team environment
Able to effectively manage time and prioritize tasks to handle multiple projects simultaneously
Ability to communicate clearly professionally and effectively to variety of audiences
Ability to maintain a professional and customerfocused demeanor while providing technical support to endusers
Must be teamoriented with the ability to collaborate with others to bring about a desired outcome
EDUCATION and EXPERIENCE REQUIREMENTS:
A.A.S or BS Degree is preferred
IT Certifications (CompTIA ITCA ITIL) is a plus
2 4 years of relevant experience is required
Equivalent education and work experience will be highly considered
PHYSICAL REQUIREMENTS
Individual will be required to use computer keyboards or other equipment for extended periods of time.
Individuals may be required to sit or stand for extended periods of time. Specific vision abilities required for this job include close vision for reading and studying technical materials and use of computer monitor screens a great deal of the time.
Specific physical abilities required by the job may include walking carrying and lifting up to 25 lbs. with some occasional lifting up to 50lbs
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a email address; direct phone call from a member of the Jabil team; or direct email with a email address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via email. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline the Federal Trade Commission identity theft hotline and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an email to or callingwith the nature of your request and contact information. Please do not direct any other general employment related questions to this email or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
#AWorldofPossibilities
#EarlyCareer
Employment Type
Full-Time
