Associate Client and Employee Experience Commercial Banking
Associate Client and Employee Experience Commercial Banking
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
As a member of the Commercial Banking Client and Employee Experience Team the Associate Client and Employee Experience is responsible for supporting the business through a range of activities including business analysis project coordination communication relationship management and continuous improvement. The Associate will be responsible to support approved Commercial Banking projects initiatives and compliance programs led by the Client and Employee Experience team. This role will focus on supporting the day to day reporting communications and coordination of work streams as well supports larger scale initiatives impacting Commercial Banking clients and employees.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview.
How youll succeed
Business Management Support the Client and Employee Experience team with any compliance communication or operational tasks required while working in a fast paced environment to effectively execute strategic priorities of varying complexity. Strong communication and presentation skills both written and verbal to support engagement and successfully deliver initiatives for the Commercial Bank. Identify and implement opportunities for improving the efficiency of processes within the team and Commercial Banking.
Project Coordination Support on projects processes reporting meeting minutes and work packages. Prepare presentation material and communications and partner on change management activities to support initiatives and roll out to the frontline.
Relationship Management Maintain professional relationships with multiple partners and stakeholders through excellent interpersonal skills. Communicate proactively with colleagues and leaders to plan and organize work across LOBs. Liaise with stakeholders to solicit their input into the development of new or enhanced business processes and to ensure aligned operations and communications.
Reporting Track progress and conduct analysis of data and reports. Support in the tracking and communication of performance metrics.
Who you are
You have a Bachelors degree in business communications marketing or related field.
You can demonstrate experience in project Management reporting communications marketing.
You act like an owner. You thrive when youre empowered to take the lead go above and beyond and deliver results.
You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making.
You embrace and advocate for change. Youll continuously evolve your thinking and the way you work in order to deliver your best.
Youre motivated by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. Experience with Microsoft Suite specifically Excel and PowerPoint is an asset.
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
#LITA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto81 Bay 10th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Customer Experience (CX) Personal Initiative PrioritizationRequired Experience:
IC
Employment Type
Full-Time
