Customer Communications Officer

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide evergrowing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.

Job Description

We are seeking a highly organised and detailorientedCustomer Communications Officerto support the European Marketing team. This role will be responsible for the of customer communications and providing dedicated administrative support to ensure smooth team operations.

The ideal candidate will have a proven ability to manage administrative processes coordinate crossfunctional projects and execute campaigns across multiple channels. A good background in digital marketing administration and stakeholder management is essential. Experience with platforms such as Salesforce Marketing Cloud & Pardot is highly desirable.

Key Responsibilities

Campaign Management

• Lead endtoend set up and of customer communications ensuring alignment with business objectives and regulatory requirements.

• Manage the campaign workflow including briefing stakeholder coordination content creation deployment and performance reporting.

• Ensure all communications meet internal deadlines and critical success factors.

Administrative Support

• Maintain and track the customer communications team budget including processing invoices and reconciling expenses.

• Oversee the customer communications mailbox ensuring timely responses organised folder management and tasks completion per SLAs.

• Manage and update the Customer Communications SharePoint site to ensure accuracy and accessibility of key information.

• Organise and maintain all customer communications team folders and documentation across shared platforms for easy reference and compliance.

• Support in maintaining relationships with external agencies or vendors when required.

Compliance and Process Management

• Full understanding of the Customer Communications procedures and controls.

• Ensure all communications and campaigns adhere to internal policies legal approvals and compliance requirements.

• Maintain auditcompliant processes for the Customer Communications team ensuring thorough documentation of approvals and folder management across board.

Required Skills and Experience

• Minimum4 years experiencein administration and customer communications ideally in a B2B financial services or regulated industry.

• Strong understanding ofUK & Irelandspecific regulatory frameworksfor marketing communications.

• Experience using digital email marketing platforms preferablySalesforce Marketing Cloud or Pardot.

• Excellentattention to detailand ability to manage multiple administrative tasks simultaneously.

• Strong organisational skills and ability towork independentlywhile taking ownership of key deliverables.

• Effectiveinterpersonal and diplomatic skillsfor collaborating across multiple stakeholders.

• A proactive adaptable mindset with a willingness to take on tasks at all levels.

This job description is a summary of the typical functions of the role not an exhaustive or comprehensive list of possible role responsibilities tasks and duties and is subject to review.

The role offers a hybrid/flexible schedule which means theres an inoffice expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.

Benefits:

We offer an exciting fastpaced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.