Service Desk Analyst
Service Desk Analyst
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Job Description
Our Service Desk Lead is looking for a new Service Desk Analyst to join our Service Desk team. Youll be responsible for providing first line support to other team members on IT issues and issues with our core banking system (Finova).
Youll use your problem solving skills to triage resolve and/or escalate incidents and requests as they come in as well as supporting our selfserve processes within our core banking system such as product building document updates and user access changes. Youll be someone with a good understanding of mortgages and savings and be driven to build on this knowledge youll also care about providing excellent customer service and getting things right first time. Youll challenge standards and always to try to understand the why behind our systems and processes.
If that sounds like you click below to find out more and apply today.
Salary and working hours
Starting salary from 25200.00 per annum
Monday to Friday 8:45am 5:00pm 36.25 hours per week)
The Cambridge will reward you with
Sharing in Success bonus (discretionary)
Annual holiday 23 days plus Bank holidays. Plus a day for your birthday a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday
Vitality private health care which includes discounts for cinema tickets Caf Nero and other lifestyle products
Medicash cashback for an array of services including Dental Prescriptions Therapies and more
Beneficial staff mortgage rate
Group pension scheme where you pay in 4 following probation we pay in 12
Support for learning and personal development within your role
Opportunities to progress your career in general
Come and join a thriving independent mutual where your contribution will help our customers.
Required Experience:
IC
Employment Type
Full-Time
