Customer Success Partner Distribution
Customer Success Partner Distribution
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Job Description
Country:
United States of AmericaLocation:
CAN03: CarrierCharlotte NC 9701 Old Statesville Road Charlotte NC 28269 USACarrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a worldclass diverse workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at @Carrier.
About this role:
We are seeking a highly motivated and experienced Customer Success Partner Distribution to join our team at Carrier a leader in the commercial HVAC industry. The successful candidate will be responsible for managing relationships with key distribution partners and ensuring customer satisfaction.
Key Responsibilities:
- Develop and maintain strong relationships with distribution partners to enhance order visibility and proactive communication.
- Collaborate with the sales engineering and production teams to implement consistent updates to the distribution customer on a weekly and monthly basis (daily updates for specified customers).
- Build a strong understanding of HVAC systems products and market dynamics to drive deliverables internally for external customers.
- Management of overall account and all orders associated with assigned account which includes end to end proactive project management.
- Escalation to customer service leadership or factory leader and proactive communication of schedule changes and other adjacent activities.
- Meet KPI requirements for response timeliness and quality through areas such as transactional surveys coordination of complete deliveries shipment tracking.
Required Qualifications:
- Bachelors degree
- 3 years of experience in account management project/program management customer service operations or sales in a manufacturing industry.
Preferred Qualifications:
- Excellent communication teamwork and interpersonal skills.
- Experience in HVAC industry a plus
- Ability to work independently and as part of a team.
- Proficient in CRM software and Microsoft Office Suite.
- Experience with customer interaction and the ability to solve complex problems be organized and have good time management skills
- Focus on quality of communication provide leadership feedback
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Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Employment Type
Full-Time
