Senior Solution Consultant
Senior Solution Consultant
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Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
At Genesys our success is powered by the passion and talent of our people. Were looking for an experienced and strategic Senior Solution Consultant to join our team in France and help enterprise organizations reimagine customer and employee experiences.
In this senior presales role youll partner with Account Executives and crossfunctional teams to shape customer journeys with Genesys Cloud CX solutions. From engaging Clevel decisionmakers to leading cocreation workshops youll act as a trusted advisor in complex sales cyclesbringing innovation empathy and value to every interaction.
Key Responsibilities:
Customer Discovery & Engagement
Lead strategic discovery sessions and design thinking workshops with enterprise customers
Identify gaps and opportunities to improve CX and EX through digital transformation
Build credibility with senior stakeholders and communicate business value clearly
Solution Architecture & Innovation
Design solution blueprints that align to customer goals and drive measurable outcomes
Deliver tailored demonstrations prototypes and roadmap presentations
Ensure proposed solutions are economically viable scalable and technically robust
Proposal & Deal Strategy
Support the creation of compelling RFP/RFI responses and executivelevel pitches
Coown the sales strategy with Account Executives and contribute to closing deals
Collaborate with Product Delivery and Marketing teams to align the customer journey
Thought Leadership & Enablement
Act as a subjectmatter expert for Genesys solutions trends and best practices
Mentor junior Solution Consultants and contribute to internal knowledge sharing
Represent Genesys at events conferences and customer forums in France and EMEA
Minimum Requirements
5 years of experience in presales solution consulting or strategic customerfacing roles
Strong background in enterprise software CX/CaaS or digital transformation projects
Ability to engage and influence Clevel decisionmakers in large organizations
Exceptional storytelling presentation and communication skills
Fluent in French and English (spoken and written)
Excellent organizational skills and ability to manage multiple priorities
Preferred Qualifications
Experience with Genesys Cloud CX or other cloud contact center platforms
Background in SaaS AI or customer engagement technologies
Experience working with complex matrixed sales teams in EMEA
Familiarity with industries like Financial Services Retail Telco or Public Sector
Why Join Genesys
At Genesys we are shaping the future of customer experienceand we want you to be part of it.
We offer:
A flexible and inclusive work environment that supports your wellbeing
Remote working options and a culture built on trust autonomy and collaboration
A competitive salary and benefits package
Ongoing opportunities for learning innovation and career development
A global community that values diversity sustainability and positive impact
Join Genesys France and help organizations unlock the power of cloud AI and empathy in customer engagement.
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If a Genesys employee referred you please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AIpowered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you or someone you know may reach out to You can expect a response from someone within 2448 hours. To ensure we set you up with the best reasonable accommodation please provide them the following information: first and last name country of residence the job ID(s) or (titles) of the positions you would like to apply and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for nonaccommodationrelated issues such as following up on an application or submitting a resume may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Senior IC
Employment Type
Full-Time
