Supervisor - Customer Service
Supervisor - Customer Service
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Job Description
Ansell is a leading global provider of protection solutions. Our company designs develops and manufactures a wide range of protection solutions that meet the everchanging needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.
Our vision is to create a world where people can enjoy optimal protection against the risk they are exposed to. Whether at work or during their leisure time people require the right protection for the right application. After all what better guarantee is there than increased safety security and productivity than through adequate protection.
Why Ansell
At Ansell we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance peoples quality of life. As a global leader in protection solutions we design and develop a wide range of products including gloves clothing and other protective gear to keep workers safe and productive across industrial medical and consumer applications.
Discover more about our company our people and our values by visiting us at Ansell
Ansell is looking for a Customer Service Representative to join our team in Navi Mumbai (HO).
In this position you will play a vital role in Customer Service function to provide maximum customer satisfaction by efficiently managing:
the customer portfolio of his/her business or region
all internal customer servicerelated processes in close cooperation with his/her internal customers like Sales Logistics Marketing Credit & Control and Master Data.
What benefits and opportunities does Ansell offer
Competitive compensation including a performancebased annual incentives.
Flexible and hybrid working.
A culture of belonging and inclusion collaboration thrives and everyone feels seen heard and empoweredacross our global community.
Ansell University programs to develop professional and interpersonal skills.
Opportunities to advance and grow within the company.
Insurances Medical and Term Life.
What your role will be
Collaborating with our cross functional teams and reporting to the Senior Supervisor CS you will have the opportunity to:
Ensure timely delivery of correct product to his/her customers manage backorder situations and propose alternative solutions where possible.
Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system.
Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team follow up for outstanding customer orders and proactively provide customers as well as sales team with an updated reports like open order status shipments and backorders as required.
Ensure effective Order Management in ERP system.
Identify problems and report them to Team lead and deliver assigned KPIs identify failures root cause; implement corrective action with Team Lead.
Demonstrated knowledge/ experience in Order Management Handling Customer issue Stakeholder management and knowledge of ERP.
Proven record of handling customer complaints effectively ensuring timely order processing and creating error proof reports for sales team.
Knowhow to book orders handling complaints preparing various reports and handling ERP.
Knowledge of Oracle ERP a plus
Languages in English Hindi and local language (Fluency)
Strong alignment with Ansell Values:
Whatever you do take PRIDE:
o Passion
o Reliable
o Integrity
o Deliver
o Empowerment
EEO Statement
Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information marital status parental status or any other legally recognized protected basis under federal state or local law. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.
Our Commitment to Belonging and Inclusion
Ansells vision is about creating safe spaces where all perspectives are valued alongside individual contributions.
When we say that everyone deserves to belong feel included and empowered at work its not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all regardless of age gender background disability veteran status or experience alone! Its what drives Ansell as an organization towards a workforce that reflects the communities in which we operate its what drives us to serve our customers and stakeholders with pride and its what differentiates Ansell.
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Required Experience:
Manager
Employment Type
Full-Time
