Director of Operations - full-time - 1st shift - Mon-Fri
Director of Operations - full-time - 1st shift - Mon-Fri
Posted on :
28-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-04-2025
Job Description
Why CMHA
Community Mental Health Affiliates Inc. (CMHA) is a private nonprofit treatment provider headquartered in New Britain with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use treating more than 7500 adults and children each year. CMHA is Connecticuts first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit to learn more.
Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.
CMHA is looking to hire a Director of Operations. This position will be located at 233 Main St. New Britain CT 06051. Monday Friday 8:30am 4:30pm.
Compensation Range:The annual salary range for this position starts at$98000
Compensation for each position is determined not only by years of relevant experience education and skills but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time off package to provide a wellrounded and competitive approach to the applicants overall compensation.
Position Summary:The Director of Operations is responsible for providing administrative leadership toward the development and effective management of the organizations operations. The Director of Operations will oversee the daytoday business operation ensuring efficiency costeffectiveness and smooth functioning by planning directing and coordinating operational activities across various departments. The Director of Operations will work collaboratively with clinical/program staff as well as with other members of CMHA leadership DMHAS DCF DOC and other external entities to achieve efficient timely and clinically indicated care consistent with program goals and agency mission. The Director of Operations will manage the departments in compliance with agency directives and initiatives by utilizing Key Performance Indicators and other data to maintain fidelity with funders models licensing regulations and payers requirements.
Responsibilities:
- Drive critical innovation operations functions including planning budgeting and reporting to enable revenuegenerating solutions in partnership with senior and executive leaders.
- Lead crossfunctional coordination to streamline workflows and enhance effectiveness in processes and systems.
- Evaluate and recommend costeffective EHR and IT system solutions to improve efficiency overseeing second level implementation within set deadlines.
- Implement standardized processes to enhance the efficiency of client service teams and optimize performance across the organization.
- Establish collaborative relationships with program and administrative leaders to align goals and improve operational efficiency while regularly reviewing and updating policies to support organizational growth.
- Supervise and manage staff from different departments to ensure seamless collaboration and coordination while focusing on resource allocation performance management and career development.
- Evaluate the efficiency of existing business procedures and implement improvements to optimize productivity utilizing six sigma and lean strategies.
- Review operations effectiveness by conducting and documenting audits that measure objectives develop and monitor plans of corrections when those objectives have not been achieved.
- Distribute people and time according to priorities; determine how to best utilize staff and resources efficiently and effectively to accomplish a task or project to improve coordination and productivity.
- Ensure proper documentation of critical incidents and investigates and reports incidents to appropriate state and/or federal agencies as needed.
- Provide second level of oversight to performance improvement efforts including clinical record reviews outcome management compliance accreditation and outcome measurement for state and federal grants.
- Identify operational inefficiencies analyze problems in a systematic but timely manner and act decisively to implement solutions and resolve crises.
- Represent and promote CMHA at community functions and required meetings and communicates potential client/community needs to Supervisor that will assist in future program development.
- Manage and utilize information in the form of Key Performance Indicators and other outcome measures to enhance performance.
- Perform other related duties as assigned.
Requirements:
- Masters degree in psychology public health business administration or related field required
- Minimum of five 5 years of experience in the delivery of mental health and addiction services with adults families children and/or adolescents.
- Proven track record as a team leader with an understanding of management practices.
- Planning executing and monitoring project progress to completion.
- Utilizing data to make recommendations to senior and executive leadership.
- Multiteam management experience
- Valid DMV License.
We care about our employees by offering benefits that strike a harmonious worklife balance. We also care about your future. CMHA offers:
- Medical Dental and Vision Insurance packages.
- 403(b)retirement savings plan with CMHA matching starting after 1 year of service.
- 11 observed holidays.
- 3 Wellbeing days off on a Friday throughout the year to extend a long weekend.
- 2 CHMA/Personal days to use throughout the calendar year.
- Up to 24 days of PTO that increases with years of service.
- Paid agency closure between Christmas and New Years (except 24/7 programs) *must be approved annually.
- Company paid Life Insurance and LongTerm Disability.
- A comprehensive Employee Assistance Program (EAP) that offers counseling coaching and wellness resources for staff as well as members of their household.
- Higher education tuition discounts at participating schools through the Alliances academic partnerships.
- Free ongoing professional development opportunities and continuous access to Continuing Education Units (CEUs) featuring comprehensive training in EvidenceBased Practices such as EMDR DBT and CBT.
- Employee discounts for shopping the New Britain YMCA travel and entertainment.
- Free employee subscriptions to the calm app.
- Annual Company Picnic.
- CMHAsponsored Loan Reimbursement Program and Scholarship Program.
- FreeStudentLoan Wellnessfor eligible employees and their family members access to:
- Student loan consolidation and refinancing.
- Loan payoff projection dashboard.
- Coaching and support via chat email and phone.
- College cost calculator.
- College financial planning.
- 3 NHSCapproved sites for federal student loan repayment.
- Public Service Loan Forgiveness (PSLF) Enhancementfor eligible employees access to:
- Automated Public Service Loan Forgiveness (PSLF) form management for past and present employers.
- Automated reminders for annual (PSLF) recertifications to help you stay on track.
- Resources and ongoing communications that make PSLF understandable.
- The opportunity to receive the national average of $72000.00 in forgiveness.
Community Mental Health Affiliates is an Equal Opportunity Employer except in the case of a bon fide occupation qualification or as otherwise permitted or required by law does not discriminate of the basis of race color age disability sec childbirth (including pregnancy) or related medical condition including by not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familiar status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Any individual needing assistance completing an online application should contact CMHAs Human Resources Departmentat.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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