Manager
Manager
Posted on :
28-04-2025
Employer Active
1 Vacancy
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Job Description
- Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes baseline performance and target setting
- Support in development of process improvement and innovation strategy for client business
- Planning and of projects; managing process improvement program for client engagement(s)
- Act as business interface for client transformation teams EXL transformation technology and operations teams
- Build relationships with key business leaders and other stakeholders to drive improvements
- Facilitate sharing of best practices from within and outside the organization implement and drive performance benchmarking
- Drive Lean Six Sigma culture extensive usage on quality tools and concepts and mentor GB / BB
- Support business development; support in RFP RFI responses from quality perspective
- Active participation in client visits showcasing transformation casestudies
- Responsible for ensuring smooth set up and functioning of QA to meet business internal and certification requirements; gather client requirements build QA plan support migration team for implementation for new client processes and ensure consistent delivery on QA program
Candidate Profile
- Minimum 710 years of total work experience of relevant in BPO / ITES industry
- Must have led process improvement / transformation program with significant savings (with at least 34 projects led individually)
- Must have mentored at least 5 7 GB / BB projects
- Must be a Lean Six Sigma Black Belt trained / certified.
- Minimum 1 year in current role / assignment
- Insurance domain knowledge preferred
- Excellent education pedigree
- Graduate degree is a must degree in a quantitative discipline is preferable (Engineering Statistics etc.
- MBA preferred but not essential
- Exposure to multiple client environments
- Experience of packaging and showcasing capabilities and solutions especially to senior business leaders
- Evidence of problemsolving analytical mindset and comfort with business ambiguity
- Excellent oral communication and presentation skills
- Superior written communication skills
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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