Job Title

Change Management Manager Contract Position

Job Description Summary

This is a 4month contract position that will end at the conclusion of the project.

We are looking for a skilled Change Management Manager to design and implement change management strategies that promote continuous improvement and maintain a strong partnership between C&W Services (CWS) and Cadillac Fairview (CF) a longterm client and partner in janitorial services. This role reports to the Director of Change Management on the Deployment & Enablement team and collaborates closely with the CF account leadership team.

Job Description

Key Responsibilities:

• Develop and implement a Governance Model that aligns with the strategic direction of the partnership by promoting consistent information sharing leadership alignment visibility to continuous improvement efforts progress reports regarding account performance and strategic priorities and feedback collection at all levels.

• Design and implement a comprehensive Change Management Strategy & Plan that enables the Continuous Improvement Roadmap for the CF Account Team. Includes these core components:

• Stakeholder Analysis that defines key CWS & CF stakeholder groups identifies their overarching change management needs / preferences with recommendations on how to address them.

• Communication Plan that drives preparedness and adoption of key initiatives across the account including:

• Training Plan that teaches CWS account team members new knowledge skills and behaviors required to use new technology effectively and adopt process improvements. Includes designing rolebased learning journeys that optimize the learning experience for corporatemandated service delivery and special projectbased trainings.

• Measurement Plan that gauges engagement change readiness adoption and opportunities for enhancement.

• Positive Reinforcement Plan that recognizes desired behaviors of employees throughout key changes.

• Design develop and implement the Communication Training and Measurement activities defined in the above plans from May August 2025.

• Collaborate with the account People Partner Transition Lead and Account Director to plan coordinate and implement a Service Delivery Onboarding Program aimed at establishing uniform operations and practices across the CF portfolio.

• Collaborate with CF account leadership and key CF leaders on all deliverables.

• Apply CWS Change Management best practices to all deliverables.

Assumptions:

• This role does not own the Transition Plan design development or delivery but handles internal and external communications within that plan.

• HR People Partner and Transitions support will be needed for designing and delivering the Service Delivery Onboarding Program.

• This role does not manage the Quality Assurance Technology Platform Integrations design project management or implementation.

Deliverables Summary:

Date Deliverable

C&W Services Cadillac Fairview Governance Model

Supports the strategic direction of the CWS CF partnership by fostering more consistent information sharing stronger leadership alignment better visibility to continuous improvement efforts progress reports regarding account performance and strategic priorities and more feedback gathering at all levels. Defines:

• Meeting cadences

• Decision rights

• Meeting owners

• Change Management planning and delivery ownership and knowledge transfer plan

• Continuous Improvement Roadmap status reporting and KPIs

• Risk / issue management

Day 90

Service Delivery Onboarding Program

Comprehensive onboarding plan that seeks to implement consistent operations and ways of working across the CF portfolio. Includes comprehensive training program leveraging best practices from across CWS Client Services and adopts Standard Operating Procedures as determined by the Service Delivery Training Teams Ops Standards Committee.

Day 30

Change Management Strategy & Plan

Defines how key activities on the Continuous Improvement Roadmap will be successfully adopted by the CF Account Team. Includes:

• Stakeholder Analysis that defines key CWS & CF stakeholder groups identifies their overarching change management needs / preferences with recommendations on how to address them.

• Communication Plan that drives preparedness and adoption of key initiatives across the account including:

• The DayOne Start Up / Transition

• Service Delivery Onboarding Program

• The OneCF Employee Program

• Quality Assurance Technology Platform Integration

• Training Plan that teaches CWS account team members new knowledge skills and behaviors required to use new technology effectively and adopt process improvements. Includes the designing rolebased learning journeys that optimize the learning experience for corporatemandated service delivery and special projectbased trainings.

• Measurement Plan that gauges engagement change readiness adoption and opportunities for enhancements.

• Positive Reinforcement Plan that recognizes desired behaviors of employees throughout key changes.

Day 60

Communication Training and Measurement Activities

Design develop and deliver communication training and measurement activities defined in the Communication & Engagement Strategy while the role is active.

Day 120

Client Services Change Management & Knowledge Transfer

Using this role as a model / proof of concept design a Change Management role approach that could be embedded into client account teams. Include archetypes for fulltime and parttime and varying client billing structures.

Day 120

Qualifications and Skills:

• Bachelors or Masters degree in Business Administration Organizational Psychology Change Management Communications or a related field.

• Proven track record of at least 4 years of experience in change management including leading and driving change initiatives within complex organizations.

• Experience supporting largescale transitions or transformation efforts ideally involving frontline or distributed workforce populations.

• Strong understanding of organizational behavior motivation and change management principles methodologies and tools.

• Creative problemsolving skills and a proactive approach to enhancing employee engagement.

• Demonstrated ability to collaborate across departments and influence stakeholders at different levels.

• Excellent communication skills (written verbal visual) with the ability to tailor messaging for a variety of audiencesfrom field employees to executive stakeholders

• Excellent organizational and project management skills.

• Experience in project management and the ability to manage multiple deliverables simultaneously.

• Change management certification (e.g. Prosci ACMP) is a plus

The compensation for the position is: $119000.00 $140000.00

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability sexual orientation gender identity protected veteran status or any other characteristic protected by law.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrierfree workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process please email your request to Please refer to the job title and job location when you contact us.

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INCO: C&W Services