International chat support
International chat support
Posted on :
27-04-2025
Employer Active
1 Vacancy
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Job Description
Overview
The International Chat Support role is critical in providing exceptional customer support through various online platforms. As a member of our customer service team you will engage with clients from diverse backgrounds and locations helping them resolve their inquiries and issues in realtime. This position plays a vital role in maintaining customer satisfaction and loyalty ensuring that our international clientele receives timely and effective assistance. Your ability to communicate effectively and empathetically across different cultures will help foster positive relationships and enhance the overall customer experience. In this fastpaced and dynamic environment you will be expected to navigate challenging situations while demonstrating professionalism and resourcefulness. The ideal candidate will possess strong technical skills and a passion for helping others as this role is not only about resolving inquiries but also about building trust and rapport with our customers.
Time Rotational Shift
Location Ahmedabad
Key Responsibilities
- Provide realtime support for international customers through chat platforms.
- Respond promptly and accurately to customer inquiries and requests.
- Troubleshoot and resolve technical issues reported by customers.
- Educate customers about our products and services.
- Document customer interactions and feedback in CRM systems.
- Collaborate with crossfunctional teams to escalate unresolved issues.
- Monitor chat support performance metrics and strive to meet benchmarks.
- Assist in creating and maintaining knowledge base articles for common issues.
- Maintain uptodate knowledge of product features and updates.
- Work on improving customer satisfaction and retention scores.
- Participate in training sessions to enhance customer service skills.
- Provide feedback to management regarding recurring customer issues.
- Identify opportunities for service improvement and suggest enhancements.
- Adapt communication style to accommodate diverse cultural backgrounds.
- Maintain professionalism and ethical standards in all customer interactions.
Required Qualifications
- High school diploma or equivalent; associates or bachelor s degree preferred.
- 12 years of experience in customer service or support role.
- Proven experience in chat support or similar communication channels.
- Strong written communication skills in English; proficiency in additional languages is a plus.
- Familiarity with CRM software and chat support tools.
- Ability to work in a fastpaced environment and handle multiple chats efficiently.
- Demonstrated problemsolving skills and a proactive approach.
- Strong interpersonal skills and the ability to build rapport with customers.
- Flexibility to work in different shifts to accommodate international time zones.
- Technical aptitude; ability to learn new software quickly.
- Experience with documenting and reporting customer inquiries.
- Cultural awareness and sensitivity to international customers.
- Ability to work independently as well as in a teamoriented environment.
- Strong organizational skills and attention to detail.
- Willingness to receive feedback and continuously improve.
- Ability to remain calm and collected under pressure.
customer service,organizational skills,interpersonal skills,written communication,crm software,platforms,technical proficiency,communication,time management,problem-solving,chat support,customer satisfaction,chat,customer,cultural awareness,technical troubleshooting,cultural sensitivity
Employment Type
Full Time
Key Skills
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