International Customer Support Non - Voice
International Customer Support Non - Voice
Posted on :
27-04-2025
Employer Active
1 Vacancy
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Job Description
Associate Customer Support (NonVoice)
Process: International (NonVoice Process)
Location: Infopark Kochi
Shift: Night Shift (Rotational Shifts)
Cab Facility: Pickup and Drop Available
Salary: 19000 to 24000 per month
Experience: Freshers with excellent English communication skills OR Candidates with prior experience in Customer Support
- Act as the primary interface for BusinesstoBusiness (B2B) customers.
- Provide timely accurate and highquality support to customers.
- Handle customer interactions via email and phone adhering to servicelevel agreements (SLAs).
- Demonstrate endtoend ownership of customer queries and proactive problemsolving.
- Communicate clearly professionally and empathetically in both written and verbal forms.
- Maintain a positive professional demeanor effectively managing sensitive issues.
- Independently manage tasks using internal tools policies and procedures.
- Consistently achieve performance metrics such as quality productivity first contact resolution and attendance.
- Identify trends through logical reasoning and suggest process improvements where necessary.
Requirements
- Educational Qualification: Degree
- The agents must have excellent communication skills since it is an international process.
- Freshers and L1 tenure candidates are encouraged to apply.
- Flexibility to work in rotational shifts (primarily night shifts)
- Work Mode: OnSite (Work from Office at Infopark Kochi)
Minimum Skills Required:
- Basic familiarity with Operating Systems (especially Windows)
- Ability to navigate internal browsers and tools effectively
- Ability to perform basic enduser tasks on email systems
- Strong comprehension and precise composition skills
- Excellent email etiquette and writing skills
- Clear professional verbal and written communication with a friendly tone
- Strong customer service mindset with the ability to empathize and prioritize customer needs
Fluent English communication skills Freshers with excellent English or candidates with prior customer support (L1 experience can apply Willingness to work in rotational night shifts
Education
Educational Qualification: Degree (Any Discipline)
Employment Type
Full Time
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