Customer Solutions Manager - Global AWSI - HCLS
Customer Solutions Manager - Global AWSI - HCLS
Posted on :
27-04-2025
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1 Vacancy
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Job Description
We are seeking a Sr. Customer Solutions Manager (CSM) to join our global Healthcare & Life Sciences Industries team. In this new highly visible role you will be responsible for helping guide AWS customers along their multiyear journey to the cloud ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers which means that we focus on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.
If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers tackling challenging problems have a hand in shaping the future of cloud adoption enhancing and growing your own skills and having fun then we would love to hear from you.
You will be a critical partner to our customers leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams and customer teams planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The of education plans roadmap to business outcome alignments Executive Briefing Sessions and golive events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.
You are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Successful candidates will have a strong technical background be aware of details that matter have excellent problemsolving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buyin negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation and also be obsessed with contributing to the daytoday management of customers successful migration to AWS.
Key job responsibilities
You will establish a deep understanding of your customers business vision culture and processes and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solution Managers (CSM) are responsible for four focus areas:
1/Accelerating AWS Adoption through Delivery and
2/Identify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to largescale migrations GenAI data and analytics digital innovation high performance computing product innovation and business agility.
3/Customer Enablement you will serve as the customers cloud journey coach and be the voice of the customer within AWS evangelizing customer needs to AWS leadership product and engineering teams.
4/Implement governance structures to effectively govern both our partnership with the customer and the customers adoption of AWS.
These interconnected focus areas will enable CSMs to effectively drive cloud adoption pursue strategic growth opportunities and empower customer success all of which are critical to achieving the Healthcare & Life Sciences IBUs objectives. By aligning CSM activities goals and opportunities under these focus areas the Healthcare & Life Sciences CSM team can ensure a disciplined customercentric approach that maximizes business impact and revenue realization for AWS.
CSMs play a critical role supporting account teams/customers throughout the sales process and the customers cloud transformation journey whilst consistently demonstrating measurable value to the customer regardless of engagement model.
CSMs are able to effectively coordinate crossfunctional resources drive disciplined project delivery and quantify the tangible business benefits that customers realize through their cloud transformation initiatives. This holistic approach to customer engagement coupled with the CSMs deep understanding of the Healthcare & Life Sciences Industry and AWS capabilities; positions CSMs as trusted advisors who can guide customers through every stage of their cloud journey from initial strategy and planning to migration modernization and ongoing optimization.
A day in the life
AWSI HCLS customers are rapidly expanding their relationship and footprint with AWS to better support their lines of business and customers. We create deep relationships across the Csuite and LOBs to drive strategic alignment to strategic imperatives and initiatives. These strategic customers are accelerating their cloud transformation through large scale projects leveraging AWS Services partner solutions and systems integrators (SIs).
5 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers which means that we focus on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.
If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers tackling challenging problems have a hand in shaping the future of cloud adoption enhancing and growing your own skills and having fun then we would love to hear from you.
You will be a critical partner to our customers leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams and customer teams planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The of education plans roadmap to business outcome alignments Executive Briefing Sessions and golive events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.
You are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Successful candidates will have a strong technical background be aware of details that matter have excellent problemsolving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buyin negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation and also be obsessed with contributing to the daytoday management of customers successful migration to AWS.
Key job responsibilities
You will establish a deep understanding of your customers business vision culture and processes and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solution Managers (CSM) are responsible for four focus areas:
1/Accelerating AWS Adoption through Delivery and
2/Identify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to largescale migrations GenAI data and analytics digital innovation high performance computing product innovation and business agility.
3/Customer Enablement you will serve as the customers cloud journey coach and be the voice of the customer within AWS evangelizing customer needs to AWS leadership product and engineering teams.
4/Implement governance structures to effectively govern both our partnership with the customer and the customers adoption of AWS.
These interconnected focus areas will enable CSMs to effectively drive cloud adoption pursue strategic growth opportunities and empower customer success all of which are critical to achieving the Healthcare & Life Sciences IBUs objectives. By aligning CSM activities goals and opportunities under these focus areas the Healthcare & Life Sciences CSM team can ensure a disciplined customercentric approach that maximizes business impact and revenue realization for AWS.
CSMs play a critical role supporting account teams/customers throughout the sales process and the customers cloud transformation journey whilst consistently demonstrating measurable value to the customer regardless of engagement model.
CSMs are able to effectively coordinate crossfunctional resources drive disciplined project delivery and quantify the tangible business benefits that customers realize through their cloud transformation initiatives. This holistic approach to customer engagement coupled with the CSMs deep understanding of the Healthcare & Life Sciences Industry and AWS capabilities; positions CSMs as trusted advisors who can guide customers through every stage of their cloud journey from initial strategy and planning to migration modernization and ongoing optimization.
A day in the life
AWSI HCLS customers are rapidly expanding their relationship and footprint with AWS to better support their lines of business and customers. We create deep relationships across the Csuite and LOBs to drive strategic alignment to strategic imperatives and initiatives. These strategic customers are accelerating their cloud transformation through large scale projects leveraging AWS Services partner solutions and systems integrators (SIs).
5 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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