Customer Service - Inside Sales Support
Customer Service - Inside Sales Support
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Job Description
Unilock a familyowned and operated business originally introduced the paving stone to North America in 1972. Backed by family values and commitment to quality Unilock has grown to become the premier manufacturer of paving stones and retaining walls. Traveling the globe in search of inspiration Unilock strives to stay on the leading edge of design and manufacturing innovation to reflect the evolving needs wants and sense of style of its customers.
We currently have an opening in Gormley Ontario location for a Customer Serivce Inside Sales Support Position. This key position within our organization will report to the Office Supervisor
Job Summary
The Inside Sales group support customers by providing knowledgeable information answering questions and responding to complaints. We are the front line support for the sales organization and our customers. Creating and maintaining positive relationships is an essential part of our job as such we must respond to customers in a friendly and professional manner. Inside sales plays a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. Inside sales plays a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.
The ideal candidate will be a teamoriented individual with a strong selfdirected work ethic. In a busy work environment the ability to juggle multiple tasks and work under tight deadlines is a necessity. Weekend availability may be required.
RESPONSIBILITES
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor cando attitude and willingness to help at all times.
- Answer customer questions in a knowledgeable and timely manner.
- Proactively reach out to customers to reestablish relationships provide updates on our offerings and explore opportunities to meet their current needs
- Perform daily administrative tasks to assist with maintaining the efficient operation of the office including but not limited to review of outstanding orders random load audits cycle counting.
- Promoting and abiding ongoing safety in the workplace.
- Process customer orders quickly and accurately.
- Willing to work extra hours if required to complete tasks.
- Other duties as assigned to meet the ongoing needs of the organization.
QUALIFICATIONS
- Minimum High School graduate.
- Proficient computer skills including but not limited to Microsoft Office.
- Ability to perform basic math equations to use for estimating the cost of landscape projects.
- Strong written and verbal communication skills as well as problem solving skills.
- Ability to manage competing priorities work with strict deadlines attend to projects and work processes with excellent organizational skills and strong attention to detail in a fastpaced environment.
- Ability to lift25 pounds
BENEFITS
- Comprehensive benefit package
- Immediate enrolment into Health & Dental benefits.
- Profit Sharing
- Employer matched pension plan
- Wellness Program
EQUITY:We are committed to tackling the difficult but important subject of Diversity Equity and Inclusion. Our goal is to ensure that our company always provides an environment where everyone has a deep sense of belonging knows they are understood and feels confident that they will be supported in their efforts to reach their full potential.
SUSTAINABILITY: We know that we have a duty to do our part to protect the environment and have set an aggressive goal for our company to be carbon neutral by 2035.
ACCESSIBILITY:Unilock is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process please notify us on your application and we will work with you to meet your needs.
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Employment Type
Full-Time
