IT Technical Support Specialist
IT Technical Support Specialist
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Job Description
Millennium Physician Group
IT Technical Support Specialist
Full Time/Lee County
This position will report directly to the IT Operations Manager and will be responsible for supporting the technology needs of internal staff and office setup; providing remote and onsite support to users. The Technical Support Specialist will apply proven problemsolving customer service and communication skills to help identify communicate and resolve end user issues. The Specialist will also install Windows operating system Microsoft office products antivirus and other software on the employee PCs and laptops.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Travel within assigned area
- Provide desk side support for hands on issues
- Provide phone support to users
- Ability to Install Windows antivirus and drive encryption
- Respond to requests and incidents by phone email support queue onsite visits or remotecontrol sessions
- Track and log all requests for service into ticket tracking DB
- Respond to end user within specified response SLA
- Resolve incidents and service requests within the required SLA
- Perform problem resolution research and document solutions
- Perform BoardRoom presentation setups
- Replace failed phones printers network cables desktops and laptops
- Assist with companybased software/hardware deployments
- Maintain and track hardware inventory.
- Image laptops and desktops
- Setup/provisioning of new hire equipment
- Assist in LAN/WAN operations; including setup support documentation
- Coordinate office/cubicle setup and moves
- Monitor and implement company policies procedures and standards to ensure compliance is met with respect to data security hacking prevention and protection of personal information data
- Ability to handle job stress interact effectively with others in the workplace and act with honesty and composure in public
- Other duties as required
Required Knowledge and Experience
- 13 years of experience in an IT support environment
- Familiar with IT Service Management
- Experience supporting Windows operating systems
- Familiarity with remote desktop support tools
- Operational knowledge of networking telephone and infrastructure concepts
- A Certification & ITIL Foundations Certification is a plus
Required Skills and Abilities
- Flexibility in work schedule must be able to work overtime when needed and participate in oncall rotation
- Strong organizational skills ability to prioritize tasks
- Ability to work with minimal supervision
- Ability to deliver outstanding customer service
- Strong attention to detail; ability to document problems and solutions
- Ability to work both independently and within a team environment
- Ability to communicate clearly and concisely both orally and in writing
- Exhibit a high level of professionalism and excellent interpersonal skills
- Strong relationshipbuilding ability proactive resultsoriented and resourceful
- Ability to meet deadlines without compromising accuracy excellent product quality and attention to detail
Must have reliable transportation if a company vehicle is not available
This position earns competitive compensation plus a full benefits package including 401(k) with match and three weeks of PTO! We also offer opportunities for growth as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.
Please review the full job description for more details about this exciting opportunity.
ABOUT MILLENNIUM PHYSICIAN GROUP
Formed in 2008 Millennium Physician Group has grown into one of the largest comprehensive primary care practices with more than 400 health care providers located throughout Florida. With corporate headquarters in Fort Myers Florida Millennium Physician Group consists of primary care offices Imaging Centers Lab Services and Wellness Programs. You can also find various programs such as weight management and smoking cessation led by Millennium Physician Group doctors.
If you are interested in joining an organization that emphasizes teamwork and family then Millennium Physician Group is the right choice.
Millenniums core values summarize how we treat others patients and fellow community members. Millennium CARES for every patient every time.
Millennium Physician Group is proud to be an Equal Opportunity Employer and a DrugFree Workplace. Additionally Millennium is proud to join the nearly 3000 health system and physician groups who have gone completely Tobacco Free.
ARE YOU READY TO JOIN OUR INFORMATION TECHNOLOGY TEAM
If you feel that you would be right for this IT Technical Support Specialist position please click the link to apply today. We look forward to meeting you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
