Front Desk Associate - Recreation Center

The purpose of this yearround parttime position is to work the control desk operations of Centennial Commons and the Heman Park Swimming Pool. The Control Desk Associate position will be expected to complete routine matters assignments and public contact work in a fastpaced demanding and challenging environment. Other responsibilities include providing recommendations to management and decision makers for recreation center and pool operations and handling unusual problems. Work is performed under the direction of the Recreation Supervisor and/or Deputy Director/Recreation Facilities and Services.

ESSENTIAL FUNCTIONS

• Responsible for membership sales program registration minimal facility reservations.
• Assist patrons by being knowledgeable in all aspects of division facilities programs and events
• Responsible for enforcement of rules and regulation of all facilities.
• Receives the public and answers questions; responds to inquiries and communicates openly with patrons and staff in a friendly professional manner.
• Operate recreation software and regular office equipment in an effective manner
• Follows established cash handling procedures; balancing all transactions at the end of each shift and preparing individual deposits.
• Prepares and compiles forms reports manuals personnel records bills invoices or other material which includes gathering data from appropriate sources classifying and arranging data in proper format and completing all administrative requirements accurately;
• Assists with the installation of new programs systems procedures and methods of operation;
• Assists in the design and revision of forms;
• Screens visitors and phone calls;
• Independently initiates answers and followsup on correspondence and inquiries;
• Prepares and/or maintains spreadsheets reports presentations databases complex records and files essential to assigned tasks;
• Responds to routine inquiries regarding departmental procedures and policies;
• Performs other duties as required and/or assigned.

QUALIFICATIONS:

• Minimum of 21 years of age; High School Diploma or age appropriate with this level of schooling (some college preferred).
• Minimum of two years responsible experience working in a recreational facility setting or similar role (preferred).
• Minimum of oneyear experience in customer service and/or cash handling required. Demonstrated proficiency with MICROSOFT Word Excel preferred.
• Demonstrated knowledge of RecTrac 3.1 preferred.
• Must be able to obtain CPR and First Aid certification within six months of employment.

KNOWLEDGE SKILLS AND ABILITIES

• Knowledge and Skill in computerbased spreadsheets scheduling and word processing software programs Internet and email; Basic knowledge of modern office practices procedures and equipment;
• Considerable Knowledge of English writing spelling editing and grammar and proper sentence structure;
• Ability to maintain exceptionally courteous and customerservice oriented performance;
• Special ability to work as a team member and to foster a teamwork environment;

• Must be able to work a combination of early mornings days evening weekends and holidays.
• Ability to regularly handle confidential and sensitive information;
• Ability to quickly exhibit understanding of City and Departmental programs policies and operations;
• Ability to make work decisions and exercise initiative and judgment in carrying out work assignments;
• Ability to prepare and maintain departmental records of considerable complexity and to prepare reports/forms from such records;
• Ability to communicate effectively and establish and maintain effective working relationships with other employees and the public;
• Ability to balance and prioritize simultaneous calls and complex work assignments and manage multiple tasks with accuracy and efficiency;
• Ability to be accurate and precise in written and verbal communications;
• Possess an eye for details and excellent organizational skills;
• Ability to cope with frequent interruptions and adapt to current needs in a fastpaced environment;
• Ability to quickly and accurately follow complex oral and written instructions;
• Ability to write edit and create reports independently and from instructions;
• Sense of creativity initiative and desire to consistently exceed requirements and expectations.

OVERALL PHYSICAL STRENGTH DEMANDS:

Physical strength for this position is indicated below with X

Sedentary

Light

X

Medium

Heavy

Very Heavy

Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

Exerting up to 20 lbs. occasionally 10 lbs. frequently or negligible amounts regularly OR requires walking or standing to a significant degree.

Exerting 2050 lbs. occasionally 1025 lbs. frequently or up to 10 lbs. regularly.

Exerting 50100 lbs. occasionally 1025 lbs. frequently or up to 1020 lbs. regularly.

Exerting over 100 lbs. occasionally 50100 lbs. frequently or up to 2050 lbs. regularly.

WORK ENVIRONMENT:

C

Regularly

Over 70

F

Frequently

41 to 70

O

Occasionally

16 to 40

R

Rarely

Up to 15

N

Never

0

Physical Demand

Frequency

Sitting

C

Talking

C

Hearing

C

Feeling attributes of objects (e.g. determining size shape temperature or texture by touching with fingertips)

R

Grasping

O

Pushing

O

Standing

O

Walking

O

Driving

N

Reaching with hands/arms

F

Stooping kneeling crouching crawling

F

Climbing or balancing

R

Repetitive wrist and or finger movement

C

Moving up and down from/to sitting position on the floor

R

Physical support and care of children (e.g. diapering feeding positioning etc.

N

ENVIRONMENTAL CONDITIONS:

C

Regularly

Over 70

F

Frequently

41 to 70

O

Occasionally

16 to 40

R

Rarely

Up to 15

N

Never

0

Environmental Condition

Frequency

Work in confined spaces (crawl spaces shafts pipelines)

N

Wet humid conditions (nonweather)

N

Varying inclement outdoor weather conditions

R

Vibration

N

Work in hazardous traffic conditions (does not include regular traffic commute)

N

Extreme cold (nonweather; 1 hour)

N

Extreme heat (nonweather; >100 deg. F for > 1 hour)

N

Subject to oils (mechanical or food)

N

Required to wear a respirator

N

Fumes or airborne particles

N

Work near moving mechanical parts

N

Work in high dangerous places

N

Risk of electrical shock

N

Potentially hazardous bodily fluids

R

Potentially hazardous or cancercausing agents or chemicals

N

VISUAL ACTIVITIES:

Activity

Usually Required

Clarity of vision at 20 feet or more.

Yes

Clarity of vision at 20 inches or less.

Yes

Threedimensional vision ability to judge distance and space relationships.

Yes

Precise handeye coordination.

Yes

Ability to identify and distinguish colors.

No

NOISE EXPOSURE:

Level

Indicator

Very quiet

Quiet

Moderate noises (i.e. an office with conversations photocopiers and/or computer printers.

X

Loud noise

Very loud noise

Description of loud or very loud noise:

MACHINES TOOLS EQUIPMENT SOFTWARE AND HARDWARE:

Telephone copier fax computer and associated hardware and software. TVs DVD AED Vacuum.

Required Experience:

IC