Director Products Enterprise Support Tiers
Director Products Enterprise Support Tiers
Posted on :
27-04-2025
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1 Vacancy
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Job Description
We are seeking a detailoriented Director of Product to manage and expand the portfolio of Support and Managed Services product plans including Enterprise Support Enterprise OnRamp Incident Detection and Response AMS and more. This leader will be responsible for enhancing the customer experience driving operational efficiency in terms of cost performance security and compliance and fueling the continued growth of our business.
This leader will define overall strategy and deliver offerings powered by Amazon Generative AI and proactive tools to help customers achieve critical business objectives such as cloud migration risk mitigation resilience and cost optimization. This role also encompasses managing pricing strategies and adoption targets across the product portfolio.
The ideal candidate will bring a strong passion for technology services sound business and product judgment and the ability to define innovative products. They should have a track record of creating industrywide impact and be comfortable working in a fastpaced environment within a large organization. The ability to navigate a metricsdriven culture influence engineering and operations teams and integrate broader industry and technology trends into the product roadmap is essential.
Key job responsibilities
Hire and Coach Product Managers: Build and lead a team of product managers to scale operations and drive impactful outcomes.
Lead Product Definition: Codevelop and coach the customerfocused strategy longterm goals and product documents (e.g. press releases FAQs) incorporating customer feedback market analysis and business metrics.
Define Product Roadmap: Create and manage the product roadmap including future innovations investments and experimentation initiatives.
Product Planning and Development: Set customer goals and business requirements for product releases ensuring alignment with the products vision and objectives. Oversee product positioning in the market.
Lead Product Launch: Partner with AWS Sales partner organizations and BD teams on gotomarket (GTM) strategies to ensure successful product launches that meet both customer and business objectives.
Collaboration with Technical Teams: Work closely with engineering teams making tradeoff decisions based on customer needs and overseeing QA/testing efforts to ensure product quality.
Influence Senior Leadership: Communicate the vision strategy goals and customer impact of AWS Countdown to senior leaders across Amazon ensuring alignment and support.
About the team
AWS Support and Managed Services (AMS) business is one of the largest and fastestgrowing businesses within AWS offering proactive planning advisory services technology automation and 24/7 expert support to help customers achieve their cloudrelated business goals. AMS executes operational best practices on behalf of customers leveraging automation specialized skills and contextual experience tailored to their unique environments and applications.
AWS Support is redefining the IT and Enterprise Support industry with groundbreaking products like AWS Countdown Incident Detection and Response Trusted Advisor and the Personal Health Dashboard. We are an optin service with our own P&L and we earn our customers business every month by providing exceptional service.
10 yrs of experience in product management product marketing or software development
Proven ability to identify analyze and solve challenging problems showing a track record of making business decisions using relevant data and insights
Demonstrated experience in building delivering and operating products and services
Experience with UX Research Design and productled growth methodologies
Experience with agile software development methodologies and track record for prioritizing and delivering results in fastmoving environments
GMlevel product ownership including product revenue and customer success
Strong product management experience in a high growth environment
People management experience building strong teams
Experience with completion of full product lifecycle (concept through GTM including pricing and packaging direct sales and partner ecosystems)
Strong finance related skills relating to P&L management and pricing
Exceptional interpersonal and relationship management skills and commitment to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $237500/year in our lowest geographic market up to $350000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
This leader will define overall strategy and deliver offerings powered by Amazon Generative AI and proactive tools to help customers achieve critical business objectives such as cloud migration risk mitigation resilience and cost optimization. This role also encompasses managing pricing strategies and adoption targets across the product portfolio.
The ideal candidate will bring a strong passion for technology services sound business and product judgment and the ability to define innovative products. They should have a track record of creating industrywide impact and be comfortable working in a fastpaced environment within a large organization. The ability to navigate a metricsdriven culture influence engineering and operations teams and integrate broader industry and technology trends into the product roadmap is essential.
Key job responsibilities
Hire and Coach Product Managers: Build and lead a team of product managers to scale operations and drive impactful outcomes.
Lead Product Definition: Codevelop and coach the customerfocused strategy longterm goals and product documents (e.g. press releases FAQs) incorporating customer feedback market analysis and business metrics.
Define Product Roadmap: Create and manage the product roadmap including future innovations investments and experimentation initiatives.
Product Planning and Development: Set customer goals and business requirements for product releases ensuring alignment with the products vision and objectives. Oversee product positioning in the market.
Lead Product Launch: Partner with AWS Sales partner organizations and BD teams on gotomarket (GTM) strategies to ensure successful product launches that meet both customer and business objectives.
Collaboration with Technical Teams: Work closely with engineering teams making tradeoff decisions based on customer needs and overseeing QA/testing efforts to ensure product quality.
Influence Senior Leadership: Communicate the vision strategy goals and customer impact of AWS Countdown to senior leaders across Amazon ensuring alignment and support.
About the team
AWS Support and Managed Services (AMS) business is one of the largest and fastestgrowing businesses within AWS offering proactive planning advisory services technology automation and 24/7 expert support to help customers achieve their cloudrelated business goals. AMS executes operational best practices on behalf of customers leveraging automation specialized skills and contextual experience tailored to their unique environments and applications.
AWS Support is redefining the IT and Enterprise Support industry with groundbreaking products like AWS Countdown Incident Detection and Response Trusted Advisor and the Personal Health Dashboard. We are an optin service with our own P&L and we earn our customers business every month by providing exceptional service.
10 yrs of experience in product management product marketing or software development
Proven ability to identify analyze and solve challenging problems showing a track record of making business decisions using relevant data and insights
Demonstrated experience in building delivering and operating products and services
Experience with UX Research Design and productled growth methodologies
Experience with agile software development methodologies and track record for prioritizing and delivering results in fastmoving environments
GMlevel product ownership including product revenue and customer success
Strong product management experience in a high growth environment
People management experience building strong teams
Experience with completion of full product lifecycle (concept through GTM including pricing and packaging direct sales and partner ecosystems)
Strong finance related skills relating to P&L management and pricing
Exceptional interpersonal and relationship management skills and commitment to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $237500/year in our lowest geographic market up to $350000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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