Manager Branch Administration CIBC Wood Gundy
Manager Branch Administration CIBC Wood Gundy
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
The Manager Branch Administration has people management responsibility for the L05 & L06 Branch Administrators and select members of the branch support team for large branches generating at least $50 M in annual gross revenue. These accountabilities include creating a positive work environment leading and coaching the Branch Administrators on their People Leadership skills developing employee capability and managing performance. In addition the Manager Branch Administration will have Presidents and Chairmans club IA Support Team members report into this role.
The incumbent is also responsible for overseeing and effectively managing the daytoday branch operations and administration. This includes proactively identifying opportunities to increase operational effectiveness acting as a senior point of escalation in resolving branch issues and employee/Investment Advisor conflicts/concerns facilities management and technology support.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement will be discussed at the time of your interview.
How youll succeed
People ManagementCreate and foster a positive work environment to deliver high levels of performance and employee engagement. Lead and coach the L05 & L06 Branch Administrators and Presidents and Chairmans club IA Support Team members. Partner with Talent Acquisition Branch Staffing and HR to source hire and onboard high potential employees. Work with employees to understand their capabilities and skills and provide regular coaching to help them develop. Provide fair and accurate formal and informal feedback. Identify and remove obstacles to performance. Explain how performance expectations align with business priorities. Work with HR on performance management issues and ensure timely follow through. Motivate recognize and appreciate employees through informal and formal recognition programs (i.e. Moment Makers Anniversaries). Empower employees by referring them to the resources and the tools available to address IA and client inquiries. Act as a champion of CIBCs vision and values and ensure employee adherence.
HR Management Support mediate and resolve branch issues conflicts and concerns. Escalate and partner with HR on employee issues and concerns as required. In partnership with WG Staffing manage branch staffing levels. Ensure appropriate approvals are obtained for new hires and staff changes.
Monitor workloads and schedules and align support according to Branch and IA requirements. Support and coordinate hiring and onboarding of all staff.
Provide counsel and guidance to staff on HR and Operational issues and questions.
Branch Operations Create a culture of operational excellence. Ensure the branch is managed efficiently and effectively and implement Branch and Corporate initiatives. Identify opportunities for increased efficiency; monitor and control branch budget and expenses to ensure profitability. As the point person on premises liaise with various stakeholders (i.e. landlords & Head Office) to resolve premises and real estate issues. Address operational issues that arise quickly; escalate as necessary and communicate to staff accordingly
Support the implementation of new technology systems and upgrades.
Provide product knowledge and technical training to all staff on technology upgrades and enhancements.
Governance and Controls Minimize risk by ensuring that employees adhere to established workplace policies practices and procedures. Ensure provision of a safe work environment in which to work by following CIBC policies and procedures. Champion and monitor participation in corporate mandatory elearning.
Client Experience and Satisfaction Role model how to address and quickly resolve complaints to ensure a positive client experience. Support resolution of client complaints.
Who you are
You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.Advanced communications skills to disseminate an array of information to branch staff.
Youre a certified professional. Successful completion of the Canadian Securities Course and IR registration licensing requirements.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.Superior problemsolving skills sufficient to resolve issues and conflicts throughout the day.
Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.Superior organizational and time management skills sufficient to deal with numerous activities with varying degrees of priority
You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.Strong people management skills to work effectively with and to manage and coach support staff and people managers in multiple locations.
Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.Ability to meet the needs of staff in a highly competitive environment where staff and client mobility is high.
You can demonstrate experience in Wood Gundy operations/practices/procedures and Head Office operations. Extensive experience in the financial services and brokerage industry in a similar capacity.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
Values matter to you. You are your own person at work and embody our values of trust teamwork and accountability.
#LITA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
333 Bay Street 28th floorEmployment Type
RegularWeekly Hours
37.5Skills
Active Listening Client Service Customer Experience (CX) Interpersonal Communication Leadership Operational Efficiency People Management Product Knowledge Work CollaborativelyRequired Experience:
Manager
Employment Type
Full-Time
