Senior Telecommunications Specialist
Senior Telecommunications Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Scheduled Hours
40Position Summary
Under direction of the Assistant Director of Telecommunication Services this technical position will utilize advanced knowledge of telephony and basic understanding of network and network components to provide coordination and direction to members of the Telecommunication Services team for delivery of voice and voice related services to the Danforth campus. This position will also participate in design development and programming of high level voice applications using IP telephony and legacy voice systems to ensure that University business units achieve their service objectives and initiatives. Responsible for all daytoday activities of Telecommunication Services in absence of Assistant Director.Job Description
Primary Duties & Responsibilities:
1. Leadership
Using experience and interpersonal skills coach team members to ensure consistent high quality performance.
Ensure adherence to departmental standards.
Provide direction training and guidance for less experienced staff.
Work with Telecommunications staff to ensure project objectives are being achieved.
Responsible for all daytoday activities of Telecommunication Services in absence of Assistant Director.
Provide feedback on employee performance for annual review process.
2. Coordination
Coordinate daily and long term work order and trouble ticket activity to ensure timely delivery of Telecommunications services.
Coordinate work order activity with other Washington University IT service delivery groups.
Coordinate service delivery by telecommunications vendors.
Escalate service issues with vendors when service level agreements are not being met.
3. Quality Assurance
Participate in development of Telecom work flow processes best practices and associated documentation.
Participate in development of end user Telecom training materials and website content.
Serve as a key team member in all phases of projects from design to testing and implementation.
4. Service Delivery
Use advanced knowledge of IP telephony legacy voice systems and basic knowledge of network and network components consults with University business units to determine functional requirements and specifications for design and implementation of voice services.
Perform high level technical programming on IP telephony legacy telephone system call center management and voice mail systems for moves/adds/changes and advanced automated attendants.
Utilize telemanagement system for work order processing call costing cable management billing and accounting purposes.
Employ advanced knowledge of telephone voice mail and Telecommunications management information systems and working knowledge of network components to provide level two triage and problem resolution for in depth service issues.
Provide end user training for telephone call center and voice mail applications.
Ensure all Telecom service level agreements are being met with regard to work orders and trouble resolution.
Coordinate service for University blue light security system; ensure that all blue light security system documentation is being maintained and distributed to proper University business units.
Analyze system data for fraud detection.
Provide call activity reports as requested.
5. Perform other duties as assigned.
Working Conditions:
Job Location/Working Conditions
normal office environment at desk or table
Physical Effort
repetitive wrist hand or finger movement for keyboarding
Equipment
office equipment
Required Qualifications
Education:
Associate degree or combination of education and experience may substitute for minimum education.
Certifications:
Work Experience:
Skills:
Drivers License:
More About This Job
Preferred Qualifications
- Certification in IP telephony.
REQUIRED LICENSURE/CERTIFICATION/REGISTRATION:
Telephony switch certification.
Preferred Qualifications
Education:
Bachelors degree
Certifications:
Work Experience:
Skills:
Adaptability Analytical Problem Solving Call Center Management Call Management Systems Client Calls Communication Deadline Management FastPaced Environments High Accuracy High Reliability IP Telephony Leadership Learning New Technologies Legacy Systems Microsoft Office Multitasking Network Components TaskOriented Telecommunication Systems Time ManagementGrade
G11HSalary Range
Base pay is commensurate with experience.The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including ones qualifications and performance equity with others in the department market rates for positions within the same grade and department budget.Questions
For frequently asked questions about the application process please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation please emailor call the dedicated accommodation inquiry number atand leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.PreEmployment Screening
All external candidates receiving an offer for employment will be required to submit to preemployment screening for this position. The screenings will include criminal background check and as applicable for the position other background checks drug screen an employment and education or licensure/certification verification physical examination certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
Up to 22 days of vacation 10 recognized holidays and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit UPass for eligible employees.
WashU provides eligible employees with a defined contribution 403(b) Retirement Savings Plan which combines employee contributions and university contributions starting at 7.
Wellness
Wellness challenges annual health screenings mental health resources mindfulness programs and courses employee assistance program (EAP) financial resources access to dietitians and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care Weve got you covered.
WashU covers the cost of tuition for you and your family including dependent undergraduatelevel college tuition up to 100 at WashU and 40 elsewhere after seven years with us.
Required Experience:
Senior IC
Employment Type
Full-Time
