People Operations Manager

People Operations Manager

Location: Remote (bonus points for being nearby either Philadelphia or DC Metro regions but open to anywhere)

Help Build the Future of Home Services

Birdwatch is on a mission to revolutionize home maintenance. Were a venturebacked public benefit corporation blending deep care for people with cuttingedge technology to redefine what homeowners expect from service providers. Now were seeking our first fulltime leader within HR / People Operations to lay the foundation for our growing team and ensure our culture and operations scale as we expand across markets.

This is a unique opportunity to lead and shape the entire HR function at a fastgrowing earlystage startup spanning both whitecollar and bluecollar teams. Were not looking for perfectionwere looking for someone with curiosity grit and the drive to build on the foundation weve laid.

Youll have the chance to design scalable systems influence company culture and bring our peoplefirst values to life. Youll report directly to the CEO/cofounder so youll have front lines involvement in the strategic and growth work of the entire organization. If you thrive in fastpaced environments take initiative naturally and love turning ideas into action this could be the next exciting chapter in your career.

Performance Objectives: What Youll Accomplish in This Role

1. Build & Execute a People Strategy that can carry us from 30 to 100 team members

• Establish and execute an HR roadmap that supports Birdwatchs growth ensuring we remain an exceptional place to work for employees across functions roles and geographies.
• Design and implement bestinclass HR processes for hiring onboarding performance management and professional development including setting KPIs and measurement tools.
• Maintain a deep understanding of both whitecollar and bluecollar employment environments including compliance with U.S. labor laws benefits structures and hourly/salaried workforce dynamics.

2. Bolster Compliance & Operations for a Distributed Workforce

• Manage payroll
• Ensure legal and regulatory compliance across multiple states and countries as we expand.
• Manage benefits workers compensation and other HR functions that impact both salaried and hourly employees.
• Design scalable systems that support our growth into new markets without losing operational effectiveness (i.e. remote oversight)

3. Develop & Optimize HR Infrastructure

• Ensure our HR systems (Rippling Notion etc. are optimized to streamline processes and improve employee experience.
• Implement policies that balance compliance company culture and employee engagement.
• Stay ahead of trends in HR technology and AI to enhance efficiency and impact.

4. Own Recruiting & Talent Acquisition for the nearterm

• Partner with hiring managers to design and drive a recruiting strategy that attracts top talent across technical operational and field roles. CEO is a huge Lou Adler / Performancebased hiring fan to drive hightrajectory team capacity so familiarity with those principles is beneficial (but can be learned)
• Build an efficient hiring funnel using datadriven decisionmaking and technology to streamline candidate evaluation and selection.
• Storytelling talent magnet! Further develop a compelling employer brand that positions Birdwatch as a top destination for talent in both home services and startup communities.
• Note: we understand recruiting is a specific skillset and role type within the HR portfolio so as growth picks up well look to your lead to determine whether we bolster recruiting with third party parttime or fulltime support in this area

5. Foster a Culture of Growth & Inclusion

• Lead initiatives that promote engagement retention and a valuesdriven culture that aligns with our mission.
• Develop feedback loops and performance management structures to empower employees to grow and contribute at their highest potential.
• Champion efforts to ensure our processes and team composition are differentiated from the traditional biases & shortcomings of our industry

Of note: we usually like a lot more SMART goals in our performance profiles but because this is a formative role youll play a critical hand in setting those quantifiable targets as part of our initial work together.

What Success Looks Like in This Role

Within 30 days youve assessed our HR systems hiring workflows compliance environment and resources and established strong relationships across the organization. Youll present the plan of attack to leadership including benchmarks appropriate KPIs etc. Well also be selecting new benefits regimes for the end of the year so beginning those broker discussions.

Within 100 days youve implemented the highest priorities of the HR roadmap to enhance our people experience recruiting funnel and compliance processes. Measurement systems are in place for monitoring and reporting.

By end of 2025 Birdwatch has a fully operational and proactive HR function supporting a rapidly growing engaged and highperforming team that is adding new geographic regions.

Why Youll Be a Great Fit

HR knowledge you have at least five years of experience working across various disciplines of HR including: operations recruiting compliance etc.

A Builder you thrive in creating systems and processes from scratch you can bob & weave to bring structure to chaos and you leverage technology and data to scale impact.

Resourceful & proactive you drive the agenda: you dont wait for answers; you find them solve problems and take ownership.

Experience with both white and bluecollar workforces you understand the nuances of engaging and managing people across these environments.

Experience with distributed workforces you know how to overcome the challenges of effectively leading people operations from afar.

Culturedriven you believe in missionaligned work and know that strong people operations (especially in our line of work! fuel business success.

A strategic doer you balance longterm vision with handson .

Integrityfirst youre uncompromising when it comes to ethical leadership and trustbuilding.

How We Will Support You

At Birdwatch youll be part of a missiondriven fastgrowing company thats revolutionizing the home services industry. Were not just building a businesswere reimagining whats possible in a space full of potential.

Our leadership team understands that HR and People Ops arent just support functionstheyre strategic investments in our longterm success. Youll have a seat at the table and the backing to build systems that truly put people first. Youll collaborate with a talented passionate team that values culture teamwork and excellence offering you a unique opportunity to leave a lasting impact on an entire industry.

In addition to benefits and equity the estimated salary range for this position is $83000 to $100000. The salary provided is a good faith estimate representative of all experience levels. For our ideal candidate the reality is that you could make more cash comp elsewhere. Our pitch is that the impact and learning you will have will be more fulfilling than your other options and will be an accelerant in your career plus there will be meaningful equity comp in your offer.

We are committed to supporting the mental and physical wellbeing of our team so they can thrive personally and professionally through a variety of programs and benefits including:

Early stage equity

Flexible work environment

Paid time off

Medical dental vision and other benefits

Access to 401(K) this year

If youre excited about building a bestinclass HR function and helping people thrive in a highgrowth highimpact startup wed love to hear from you! Apply now and lets build something great together.