Front Office Manager
Front Office Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are Veriu Group (pronounced Very You)!
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a aim to bring people together in new ways to create lifelong travel memories that cant be found in a guidebook and to help people discover the true experience of a place.
Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites we operate 25 hotels across Australia and have over35 years of brand ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country and this meanswere well on our way to achieving our mission of becoming the largest Australianowned apartment hotel operator.
Our people are incredible because theyre empowered to be themselves. Were not about hierarchy or rigid structure. Instead we create an environment where people can make decisions feel supported and access unlimited opportunities for growth. Our values ofRelationshipFocused Integrity Personal Growth & Ownership Mindset guide our actions and decisions and are what our diverse culture is all about.
Now is the perfect time for likeminded people to join our expansion youre looking for a meaningful role that can make a serious impact within a culture that allows you to be truly you youve found us and we cant wait to hear from you!
To learn more about us visit our website! to Veriu Queen Victoria Market
Brand new in 2022 Verius latest hotel makes a statement in Melbourne offering 110 micro apartments inspired by the vibrancy of Queen Victoria Market. Whether youre looking to explore the neighbourhood for fun or here for business youll be energised by the community and culture at this end of town.
The hotel features 24/7 reception pool gym rooms with cooking facilities working space in the lobby pantry shop guest laundry and meetings & events spaces for conferences exhibitions workshops and other functions. As part of the Munro development at Queen Victoria Market there is a range of premium dining outlets literally on the hotels doorstep.
Much more than just a hotel contemporary furnishings have been carefully curated to complement the Veriu brand with an inspired nod to the neighbouring market. Each micro apartment features a fully equipped kitchenette with oven dishwasher cooktop Nespresso coffee machine and a fullsized fridge making it ideal for short or longterm stays.
With the iconic Queen Victoria Market and CBD on your doorstep you can discover a wide variety of fresh quality produce and specialty shopping or make your way around Melbournes renowned culinary cultural and events scene. Stroll to the free City Circle tram or Melbourne Central station connecting you to Melbourne and its suburbs. So perfectly located you can feel the authenticity of what this dynamic neighbourhood has to offer at Veriu your boutique Queen Victoria Market hotel in Melbourne.
Responsibilities
Reporting to the Hotel Manager youll be part of a small team of genuine people looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same but each day youll strive to:
- Oversee the front officeinc. complaint escalation and problemsolving team management and training rostering & timesheet approvals
- Ensure the front office provides a high level of guest services to guests at checkin checkout and during stay leading by example and setting the standards for the vibrancy we want our hotel to elude
- Create new ways to leave guests with a lasting memorable experience by thoughtfully tailoring the ways we delight them
- Use your inquisitive nature to identify new sales leads encouraging the team to do the same and contributing to the commercial success of the hotel
- Manageemergency situations in a safe and professional matter
- Build strong and authentic relationships with your teammates and our guests
- Provide support and assistance to the Hotel Manager in higherlevel hotel management and admin tasks embracing the opportunity to grow professionally
Benefits
Youll be someone looking for a longterm career with a growing Australianowned hotel group. Access:
- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our FastTrack Hotel Management Development program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program
Skills And Experiences
About You
We work in a fastpaced environment where no day is the same so were looking for people who are adaptable enjoy variety and operate with an ownership mindset.
The successful person must have:
- Approved Australian working rights (Australian Citizenship Permanent Residency or a Visa with approved working rights)
- First Aid Certificate (or be willing to obtain within their first month)
- Responsible Service of Alcohol Certificate(or be willing to obtain within their first month)
- Flexibility to work at variety of shifts throughout the week including public holidays on rotation with other team members (although no overnight shifts required)
- Demonstrated experience leading a team with kindness in order to achieve outcomes
- Demonstrated ability to problem solveand manageescalated complaints with appropriate resolutions
- High standards of attention to detail and communication skills (written & verbal)
- Experience in a role where youve set the standard for genuine and vibrant customer service (the kind that makes the lobby feellike a warm hug)
Required Experience:
IC
Employment Type
Full-Time
